Supply Chain Continues to Change

Courtesy of LPM Loss Prevention Magazine by Rod Fulenwider

Much more attention is now being paid to supply chain than ever before. That is evidenced in the pages of this magazine where the editors are focusing more and more articles related to supply chain security and on-shelf availability. Today, supply chain is a different animal than it was just a few years ago. Below are my observations on how supply chain continues to evolve in our industry.

Analytics

A number of us have been using analytics in the supply chain for many years. Here’s the difference: on the standard retail model (store side), vendors have produced software packages for years. Those packages were developed strictly for store-side use, and they have done a good job with the product mix over the years. Having said that, those same software producers have not produced workable products for the supply chain, which has forced those of us on the supply chain side to get creative.

Many of us have worked with our individual IT and operations departments to create our own in-house analytical platforms. For instance, when I was at Blockbuster (as it was growing and at its peak), we created our several very specific data drives to earmark potential issues. We knew that internally the highest likelihood of internal losses occurred in the consolidation area of our distribution center (DC) in McKinney, Texas. This area of the DC consisted of fifty-two aisles where employees consolidated product (such as videos, DVDs, games, and so forth) that would be shipped to 4,800 US-based stores as well as some stores in Mexico and Canada.

We created our own exception reports that pinpointed loss ratios and the highest days of the week for losses. We worked with Sensormatic and installed the first wireless track camera system in the US. Between the exception reports and the use of the new camera technology, we were able to eliminate the loss in consolidation by 82 percent. While our exception system was good, it was by no means great.

I have known Glenn Master for over twenty-five years and can say firsthand that he has continually created analytical systems at various companies. I would say that he is one of the best if not the best in implementing these systems within the supply chain.

When we discuss supply chain, we are most certainly looking at an enormous animal with not only lots of moving parts but also a significant number of companies/vendors in a given system. Using Blockbuster as an example, we found that from the time a product was shipped to us (for example, a specific movie title, say Batman) for distribution, it would be touched by multiple companies just getting to us. Then we would have to handle and prepare the product for delivery to thousands of stores, which meant the product had to be touched by multiple delivery companies.

“We recently finished a case at a DC where the company had a system in place. The system showed losses totaling just over $200,000. Our investigation revealed losses in excess of $2,000,000 and resulted in the arrests of nineteen employees”.

We cannot forget that all of the companies involved either did not utilize scanning equipment or the equipment involved was from various platforms. In the end we created a multiuse scan tag that was equipped on the doorframe of every US store in the system so that we could verify all packages were scanned for receipt at store level. The technology was important, but the ongoing relationship and teamwork with operations and IT was critical.

Language and System

Today the supply chain faces issues that many people just do not understand or cannot keep track of. Recently I was performing a security vulnerability assessment at a distribution center. The DC had experienced a series of significant losses, and they had not been able to resolve these losses internally. Their biggest problem turned out to be language and attitude. It turns out that their policy (which is like many companies) dictates that once the product is placed on the trailer, then it no longer belongs to the company; the product is now the responsibility of the carrier.

In this case, the carrier would take the product back to their own central DC where they would break the product down for delivery to twenty-five other DCs around the country. They would use multiple carriers to transport the product to these twenty-five DCs, and each DC would break the product down into quantities for delivery to smaller regional DCs to be handled and redistributed to the final-mile carriers, which in this case meant an additional number of people handling the product. By the way, the product was pharmaceutical drugs.

Language-wise the company had serious losses that they needed to explain internally as well as to the Drug Enforcement Administration, yet they had not even attempted to create a system for clear tracking within their own four walls nor a system for tracking once the product hit the first outbound trailer.

When I was at Exel Logistics, we had to create our own system to track goods from cradle to grave. I do not know what that system looks like today, but companies like Exel have been dealing with these issues for years. I know that Pitney Bowes is expanding their system and language around this subject.

The Challenge

Finding a software or hardware company that has the knowledge and depth to create intricate tracking and exception-based reporting systems for the supply chain and to create those systems that can be purchased at a reasonable rate is challenging. There may be systems out there that address the real issues, but I am still seeing systems with lots of holes in them.

We recently finished a case at a DC where the company had a system in place. The system showed losses totaling just over $200,000. Our investigation revealed losses in excess of $2,000,000 and resulted in the arrests of nineteen employees. Additionally, we identified two primary locations where the stolen products were being delivered to, both of which were customers. The exception system failed to flag this as a problem, and employees used the hole to exploit the company.

No system is perfect, and there are good loss prevention and asset protection professionals working aggressively to make the systems better. The LP and AP folks making the biggest improvements are like the system—they must be smart and able to change and respond to new technology immediately.

It is a new day for LP and AP people in supply chain. It is also these very issues that drove us to start the International Supply Chain Protection Organization with a focus on advancing supply chain loss prevention professionals and their teams.

LaserShip, Inc. is the latest to be ISCPO Carrier Certified

–NEWS RELEASE–

 

Regional Transportation Carrier Awarded Ground-Breaking Security Certification

The International Supply Chain Protection Organization (ISCPO) adds LaserShip, Inc. to its roster of certified final-mile carriers.

Dallas, TX (April 15, 2019) – FOR IMMEDIATE RELEASE –  The International Supply Chain Protection Organization (ISCPO) is pleased to announce that LaserShip, Inc. has been officially awarded the ISCPO Carrier Certified designation, as part of the ISCPO’s Carrier Security Audit & Certification program.

Lasership has achieved full compliance with ISCPO Carrier Security Requirements, which includes a comprehensive due diligence process and analysis of various security standards necessary to ensure the integrity of goods flowing through the carriers and their clients’ extended supply chain.

“We will continue to see the demands on eCommerce from both consumers and businesses. There is an inherent increase in complexity and risk within transportation,” says Byron Smith CFI LPC, Chairman of the ISCPO. “The ISCPO Carrier Security Audit & Certification program helps recognizes those that execute above and beyond in universal controls and standards, carrier accountability, and transparency within the marketplace among the growing third-party regional carriers.”

Carriers awarded the ISCPO Carrier Certified designation demonstrate their commitment to maintaining elevated levels of security, both internally and externally with their clients. By adhering to one framework of standards set by the ISCPO, time and resources are saved on all fronts. Clients have peace-of-mind that their goods are secure while in transit. Carriers save time and expense by not having to toggle between different client security programs. And, the end customer gets their package on time.

“It is truly an honor for Lasership to be named as an ISCPO Certified Carrier” says Dave Roberts, Director of Loss Prevention with LaserShip.  “I cannot underestimate the importance and value of such recognition.  Lasership is committed to providing exceptional service to our corporate customers and end users.   We work diligently to ensure that deliveries are well controlled to prevent unnecessary damages or loss.   The relationship between the ISCPO and Lasership will in no doubt continue to pay dividends.”

Wes Bank LPC, ISCPO Vice Chairman adds, “The ISCPO Organization congratulates the LaserShip Team on this achievement.  Their 33 years in the logistics service industry has laid the foundation to support industry best practices necessary to minimize loss incidents and service failures.   Let’s face it, 3PLs are a cost-effective way for businesses to move their goods.   There’s always going to be a fine line between compliance spending and maintaining competitive rates.   Through certification, the ISCPO acknowledges and applauds these efforts to demonstrate competency.”

For more information about the ISCPO Carrier Audit & Certification Program: ISCPO Carrier Security Audit & Certification Program

About LaserShip, Inc:

LaserShip is an e-commerce delivery company providing last-mile solutions through an integrated hub-and-spoke delivery network for e-tailers that desire reduced transit times and increased flexibility within their supply chain. Founded in 1986, LaserShip has evolved into the leading provider of same-day and next-day delivery services in the eastern and Midwest U.S. for some of the largest retailers. For more information about LaserShip, visit https://www.lasership.com

About International Supply Chain Protection Organization (ISCPO):

The International Supply Chain Protection Organization (ISCPO) is a non-profit professional organization that connects members from across a wide array of sectors—from manufacturing, retail/wholesale/eCommerce, and distribution to risk management, law enforcement/legal, and logistics. The organization was created in 2014 to promote, educate, and advocate supply chain security and protection through building strong networks and delivering exceptional leadership training, board representation, and industry support. ISCPO.org

For more information, email: info@iscpo.org

Day 2 Re-Cap: #ISCPO2019

ISCPO Chainman Byron Smith kicked off the second day of the conference with opening remarks and reflections from day one. The attendees share some great feedback on day one’s events.

The first session of the day was the panel discussion on Global Fulfillment lead by Rod Fulenwider with panelists Glenn Master with Pitney Bowes, Howard Stone with Amazon and Bill Atwell with Neiman Marcus. Our second session had Stephen Tracy with the USPIS discuss the Fentanyl, Opioid and Precursor Chemical Smuggling Schemes out of China which sparked a great deal of conversation with the attendees. Gene Maddox III, Sr. Manager International Security & Corporate Security (HDQ) with American Airlines shared with the attendees Ecommerce Partnerships during our third session of the day. The conference’s final session of the day had Terry L. Boling, President of Watchpoint and MJ Giorgi, VP of Development of Watchpoint cover Loss Prevention Vs. Loss Reaction: Utilizing Data and Controls to Impact Investigation.

See Day 1 Re-Cap.

 

Chairman Smith invited the Board of Directors to join him on stage to help close out the 2019 conference. The possibility for break-outs sessions at future conferences was encouraged by the attendees and group meeting opportunities to review growing safety issues were a couple of points raised.  Smith also shared the social media platforms that ISCPO uses today and reviewed the new podcast program launched in 2019.  He thanked the solution providers and the attendees for their participation and expressed that he felt this was the best conference to date for the organization.

Over 30 attendees took advantage of the Amazon Fulfillment Facility tour and the ISCPO Team thanked Amazon for allowing the attendees the opportunity to see behind the scenes. Big thanks to the 7-Eleven SSC for hosting the 2019 ISCPO Conference!  See you in March 2020 for #ISCPO2020.

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Thanks to our Sponsors

We thank all our participating sponsors for coming out to educate and network with the attendees.

Day One Re-Cap: #ISCPO2019

ISCPO  2019 is Now in Session!

After a great evening of food, drink and live music at the cocktail meet and greet, Chairman Byron Smith kicked off day one with opening remarks,  thanking the solution providers and attendees for joining the 2019 conference. He addressed where the organization is heading in 2019, with a focus on eCommerce Security.

Watch for future webinars and podcasts. Byron took time to thank former Chairman Rod Fulenwider for his leadership during the past two years and he was recognized with the ISCPO Award of Excellence.  Rod also surprised the audience by presenting Smith with the 2018 Chairman’s Award with the assistance of his direct supervisor Art Lazo, 7-Eleven’s VP of Asset Protection.

Speaker Round-Ups:

Keynote Speaker, Albert Shen make a big impact, sharing with the attendees the Mobility Revolution, Smart Cities & Global Perspectives. Our next speakers Heather Nickerson with Red Five Privacy Labs and Paul Kurtz with Tru-Star addressed Cybersecurity in the Supply Chain. Larry Kivett with Deloitte Risk & Financial Advisory shared Fraud in the Supply Chain – Fraud/Analytics. Bill Mathis, the Operational Security Specialist with Daimler North America presentedAutomotive Manufacturing Security. Our final session, Labor Shortages in the Supply Chain was shared by Rustin Tonn, Regional Human Resources Manager with Pitney Bowes.

Special Donation

The ISCPO present the Loss Prevention Foundation with a donation of $2,000.00 for the Loss Prevention Benevolent Fund.  Find out more about the program.

Thanks to our Sponsors

We thank all our participating sponsors for coming out to educate and network with the attendees.

 

Executive Roundtable Interview Series: Wayne Hoover CFI

As part of our Executive Roundtable Interview Series, we sat down with industry veteran Wayne Hoover, CFI, Senior Partner, Wicklander-Zulawski & Associates. Wayne has personally conducted over a thousand interviews and interrogations on incidents ranging from arson to theft over the last 27 years. He also helped create the Certified Forensic Interviewer (CFI) designation that holds interviewers to a higher standard of obtaining the truth. In this capacity, he oversees all the divisions of CFIs, of which there are over 1800 CFIs around the world, as well as the members of the International Association of Interviewers.

Wayne Hoover - Wicklander-Zulawski & Associates

Wayne Hoover CFI

An active ISCPO board member, he provides a unique perspective when it comes to setting best practices in interview and interrogation techniques. We asked him to share his take on where the industry is going in combating crime and how LP practitioners can effectively work with law enforcement to mitigate loss.   

 

ISCPO: How has the industry evolved since you started out, especially related to how technology aids in interviewing/investigations?

When I started in 1991, I had no interviewing experience whatsoever.  WZ taught me from the ground up in all things interviewing.  Luckily, we were ahead of the curve in that we video recorded every interview we conducted.  I knew as soon as I got back to the office, I would be sitting down with my peers to review the interview.  Once I started training others, I noticed we were unique in regard to the recording of the interviews.  Many people were sent to our seminars and approved to do interviews after attending with no follow up to help them get better.  This has always been a concern for us as trainers, and recently the technology has enabled us to start to provide the opportunity for interviewers to go online and practice interviewing without the legal liability that happens in real life situations.  Now using Artificial Intelligence and coaching, an interviewer can practice over and over in different types of scenarios and different type of personalities to get better.  The Link has been instrumental in providing feedback for interviewers to take the knowledge they learn in a seminar and then to implement with feedback, in the same manner, I learned so many years ago.

In the same area, we noticed an attack on interviewing from many different sides, both internally and externally.  We had already seen the change from the Polygraph being a tool in helping solve cases to being pretty much eliminated from the polygraph act of 1989.  That led to the creation of the Certified Forensic Interviewer (CFI) designation.  This created a designation that held interviewers to a higher level of professionalism, with the idea that interviewers will hold themselves through the association to that higher standard to then press that forward to others in our field before we saw legal changes being forced to the industry.

While those are some changes, I am still perplexed that the recording of interviews is still a minority in both the private and public sectors.  I also still see people doing interviews without any real accountability, whether it be through mentorship or certifications.  Interviewing is an area of the profession that can have the highest legal ramifications and many people do not even know the regulations/laws that apply to them.  Like anything, when it goes bad, that is when people start asking what we can do different, that is too reactive in my opinion.  While I have seen a lot of changes over my years, we still have a long way to go to establish standards and consistency in our profession.

 

ISCPO: Can you share the best techniques to conduct an effective interview and/or interrogation?

There have been several changes over the years regarding interviewing.  An interviewer hopefully realizes there is no one way to interview that is always going to be successful.  An interviewer must remain flexible to case facts, personalities, and the goals of the conversation.  The 3 main techniques that we use currently are the WZ Non-Confrontational Method, the Participatory Method and the Cognitive Interview.

The Cognitive Interview is a great way to obtain information from a victim, witness or suspect.  It is a way to obtain more information through the technique.  Studies show much more information is obtained using this technique that can help gather information that can be useful to a case.

The Participatory is useful when trying to gather information that will give the interviewer an idea of the person’s understanding of a process, policy, or to obtain an alibi.  We find this technique to be beneficial as part of investigation.

The WZ Non-Confrontational Method is used mainly on an individual when you are trying to obtain a truthful account of their involvement with a situation.  It works across many case types, personalities and environments.  As the name says, it is very non-confrontational, rapport driven, while treating an individual with dignity and respect.

 

ISCPO: Given your depth of experience, what are the top three tips LP professionals should remember when working with Law Enforcement when conducting interviews/investigations?

This seems so basic to me, obviously understanding what their job is and how it differs from yours, but also the similarities.  Your job is to protect the assets of your company…their job is to protect the assets of the community in which they serve.  Obviously similar jobs.  Police deal with laws and some policies, you deal with policies and some laws.  Out of respect, understanding the laws and policies of the other is beneficial to all involved.  You have a boss to answer to, and so do they.  Difference is your boss is within the actual organization.  Theirs is within their organization, but also within the prosecutor’s office, and then a judge’s courtroom.

I believe you can take the three tips from my answer.  Respect, understanding, and know the laws that your case involves.  This helps remove any animosity and thoughts of any side feeling superior to the other.

 

ISCPO: What are the biggest challenges facing supply chain protection & security professional, specifically around how Ecommerce has changed the landscape of criminal behavior?

Every person may feel differently from their experience and I will give a brief idea of the areas that come to mind.  I could expand on these greatly, but I believe everyone can see the point just by me mentioning them.

I find the proliferation of cell phone cameras, cyber, and even GPS being a concern for Ecommerce.  While these things are all beneficial in everything we do during an investigation, they are also used by the criminals in a way that makes our job more difficult.

One area that is overlooked is the Vendor Fraud of this part of the business. Many relationships are created without proper investigation upfront. I think many would be shocked if they ran a state report on their vendors to find how many have been classified as irresponsible partners and even forbidden to do work within federal, state and local governments.

 

Why did you participate on the ISCPO board?

I have followed ISCPO since it was created and was always impressed with their goals, uniqueness and leadership.  Last year I attended the conference for the first time and that solidified how I felt about the ISCPO.    I am always trying to expand my knowledge and I believe this group can provide that continuing education in an area that I would like to know and understand more.  On the other side, I believe I have some experiences that I can add value to the board and the membership.

 

Thanks Wayne!

 

ISCPO Appoints Three Members to its Board of Directors

–NEWS RELEASE– 

The International Supply Chain Protection Organization (ISCPO) welcomes Liz D’Aloia, Brian Flannery, and Wayne Hoover to its Board.

 

Dallas, TX (Jan 16, 2019) – FOR IMMEDIATE RELEASE – The International Supply Chain Protection Organization (ISCPO.org) announced today three new additions to its Board of Directors: Liz D’Aloia – CEO of HR Virtuoso Company, Brian Flannery – Sr. Director of Loss Prevention with Ulta Beauty and Wayne Hoover, CFI – Senior Partner at Wicklander-Zulawski & Associates.

Liz D’Aloia is the founder of HR Virtuoso Company. Based in Texas, HR Virtuoso provides a mobile recruiting software system that helps companies optimize their employment application processes and increase their candidate pool as well as HR and employment law consulting services.

Liz D'Aloia

Liz D’Aloia – HR Virtuoso

ISCPO Chairman, Byron Smith says, “The ISCPO is excited to have Liz D’Aloia join as one of our new board members. She brings immense value in Human Resource Management and her knowledge and expertise within the transportation and retail industry provide our member-base with best-in-breed practices in building teams in a digital world.”

Prior to launching HR Virtuoso, Liz rose through the ranks of transportation, retail, and mortgage companies as a Senior Employment Attorney and VP of HR.  She holds a BA from Hampshire College and a JD from Brooklyn Law School. She is admitted to practice in Texas, New York, New Jersey, Florida, and Kansas. Liz is a nationally recognized blogger, speaker, and HR practitioner.

Also joining the ISCPO Board is Brain Flannery, currently the Sr. Director-Loss Prevention for ULTA Beauty, with oversight of the Supply Chain Loss Prevention, Enterprise EHS & HazMat, Corporate Security and the Business Continuity lines of business.

Brian Flannery

Brian Flannery – Ulta Beauty

Brian began his career serving in law enforcement in Fayetteville, NC. He transitioned into the private sector in the mid-`80’s where he began his career in security, investigations and loss prevention. As his career progressed, Brian held leadership positions responsible for risk management, loss prevention, business continuity, environmental health, safety and HazMat, strategic and tactical planning and regulatory compliance with several Fortune 100 companies.

ISCPO Chair, Smith adds, “Brian has deep experience in the supply chain in a variety of industries including retail, pharmaceutical, health care, banking, manufacturing, educational institutions and government. He’s a recognized retail and supply chain loss prevention leader with success in reducing both risk and shrink while improving profits in restructured and hyper-growth business environments that require change management, cross-functional collaboration, detailed analytics, policy & process development and a methodical and metrics-driven approach.”

The third member joining the ISCPO Board is Wayne Hoover. He is currently the Senior Partner, Wicklander-Zulawski & Associates and has personally conducted over a 1,000 interviews and interrogations on incidents ranging from arson to theft over the last 27 years.

Wayne Hoover - Wicklander-Zulawski & Associates

Wayne Hoover – Wicklander-Zulawski & Associates

He was directly responsible for the supervision of the firm’s investigative division. He also helped create the Certified Forensic Interviewer (CFI) designation that holds interviewers to a higher standard of obtaining the truth. In this capacity, he oversees all the divisions of CFIs, of which there are over 1,800 CFIs around the world, as well as the members of the International Association of Interviewers.

“Wayne will provide global experience and best practices in supply chain investigation and we’re looking forward to sharing with our members Wayne’s insights in dealing with individual and departmental education. As a recognized industry leader in continuing education and professional certification, ISCPO members and its board will greatly benefit from Wayne’s vast knowledge,” says Smith.

Wayne has spoken numerous times as a Keynote Speaker at many conferences for both the private and public sectors–from the National Retail Federation Loss Prevention Conference & annual meeting, FLETC to the ISCPO Annual Conference and the ACFE Conferences. In addition, he has presented lectures as a guest instructor at police academies, colleges, and professional associations and company meetings in the United States and Internationally. He is responsible for overseeing Wicklander-Zulawski instructors who conduct over 500 presentations and seminars internationally in the public and private sector every year. Since 1982, Wicklander-Zulawski has trained over 200,000 individuals around the globe on the non-confrontational interview and interrogation techniques.

ISCPO Chairman, Smith adds, “On behalf of the entire ISCPO Board, I’d like to thank our two departing Board Members Scott Cornell and Maurizio Scrofani for all their wonderful support and dedicated work over the past couple years. We were privileged to have these two veterans serve on ISCPO Board, and we wish them all the best.”

For more information about the ISCPO and its Board: https://www.iscpo.org/site/leadership

For information about the ISCPO March 2019 conference, please visit www.iscpo.org.  Registration is now open at: www.iscpo.org/conference

About the International Supply Chain Protection Organization (ISCPO):

The International Supply Chain Protection Organization (ISCPO) is a non-profit professional organization that connects members from across a wide array of sectors—from manufacturing, retail/wholesale/Ecommerce, and distribution to risk management, law enforcement/legal, and logistics. The organization was created in 2014 to promote, educate, and advocate supply chain security and protection through building strong networks and delivering exceptional leadership training, board representation, and industry support. ISCPO.org

 

For more information, contact:

Byron Smith

ISCPO Vice Chairman

(469) 215-8184

byron.smith@iscpo.org

 

 

 

 

ISCPO Announces New Chairman, Board Appointments and a Focus on Ecommerce Security

–NEWS RELEASE– 

The International Supply Chain Protection Organization (ISCPO.org) Appoints LP Veteran Byron Smith as its New Chairman

 

Dallas, TX (Jan 9, 2019) – FOR IMMEDIATE RELEASE – The start of the new year brings about some exciting changes with ISCPO’s Leadership and Board of Directors.

Byron Smith

Byron Smith, ISCPO Chairman

Byron Smith, CFI and LPC who has served as Vice-Chairman for the past two years, will assume the Chairman role. Presently Corporate Asset Protection Manager at 7-Eleven Byron is a veteran asset protection professional with 29 years’ experience building LP and Risk Management teams for various retailers including Eckerd Drugs, Office Depot, Circuit City and 7-Eleven.

His experience has specialized in directing regional and corporate asset protection/loss prevention, distribution/logistics, risk management, as well as safety and corporate security. Byron has been an active member of other organizations including the LPRC where he serves as a Board of Advisors, RILA where he is involved with the Asset Protection Steering Committee, and he has also held board member positions with The Houston Crime Stoppers and The Texas Retailers Association.

New Chairman Smith says, “I have been involved with the ISCPO for many years, and it is an honor to now serve as the Chairman and to work with an outstanding Board. From the beginning, the ISCPO’s goal has been to promote, educate, and advocate supply chain security and protection through building strong networks and delivering exceptional leadership training, board representation, and industry support. With the nonstop growth and focus on Ecommerce and its potential risk within the supply chain, the Board and I are looking forward to championing both Loss Prevention and Security in Ecommerce.”

The ISCPO’s Annual Conference convenes March 6, 2019, in Dallas, TX. The two-day summit will feature a wide range of speakers, from both private sector and public law enforcement including American Airlines, Deloitte, Amazon, Daimler, and Pitney Bowes who will share how they’re staying ahead of the curve when it comes to mitigating risk and loss across their supply channels. With Ecommerce now immersed across the global supply chain, LP and security professionals will learn how to be proactive in leading security transformation within their organizations.

“The ISCPO’s mandate in 2019 is to focus on Ecommerce and to explore how it’s changing the LP landscape. As we incorporate an array of digital tools and real-time transportation technology to move goods through the global supply chain, how can we,as LP and security professionals be proactive in leading security transformation within our organizations?  What tools do we use to maintain transparent chain-of-custody in the Ecommerce lifecycle from the initial buying process and the shipping of goods to returns,” adds Smith.

To that end, the ISCPO will continue to drive needed standards in Ecommerce transportation security via its Carrier Security Audit & Certification program, an industry certification awarded to “final-mile” third-party logistics carriers who meet the ISCPO Carrier Security Requirements, a combination of successfully achieving compliance of industry standards, risk management processes and universal controls between customer and service provider.

Wes Bank, ISCPO Vice- Chairman

Other Board appointments include Wes Bank with DHL, assuming the Vice-Chairman role. Wes Bank, LPC is currently the Director of Loss Prevention for DHL Ecommerce, overseeing risk management, government regulatory, audit, investigations, and physical security.

Wes has been an active ISCPO Member for several years and chaired the committee that developed the ISCPO Carrier Security Requirements, the foundation of the ISCPO Carrier Security Audit & Certification program. He was instrumental in contributing to a successful launch of the program last year, with several carriers now carrying the ISCPO Carrier Certified seal. Carriers receive designation after undergoing a comprehensive due diligence process and analysis of various security standards necessary to ensure the integrity of goods flowing through the carriers and their clients’ extended supply chain.

A Loss Prevention practitioner since 1990, Wes previously held Loss Prevention management roles with Velocity Express, Office Depot and Jewel-Osco. He served on the Loss Prevention Foundation’s certification committee during the early development of the Loss Prevention Qualified (LPQ) and Certified (LPC) programs and had been a participating member of Merchant Risk Council, RILA and InfraGard.

Outgoing Chairman Rod Fulenwider states, “Byron’s track record and leadership skills are tremendous, and I look forward to continuing to serve on ISCPO’s Board of Directors and supporting Byron as he takes the organization to the next level. Byron is a true professional and visionary who is the perfect person for this phase of the organization.”

“Rod has done a great job as our chairman these past few years with both his contributions and direction. He will be stepping down and moving to a Board of Directors role,” adds Smith.  “The organization would also like to thank Scott Cornell and Maurizio Scrofani for all their tremendous support, contributions, and dedicated work over the past couple of years. We were privileged to have these two veterans serve on our Board.”

For information about the ISCPO and its 2019 March conference, please visit www.iscpo.org.  Registration is now open at: www.iscpo.org/conference

About the International Supply Chain Protection Organization (ISCPO):

The International Supply Chain Protection Organization (ISCPO) is a non-profit professional organization that connects members from across a wide array of sectors—from manufacturing, retail/wholesale/Ecommerce, and distribution to risk management, law enforcement/legal, and logistics. The organization was created in 2014 to promote, educate, and advocate supply chain security and protection through building strong networks and delivering exceptional leadership training, board representation, and industry support. ISCPO.org

 

For more information, contact:

Byron Smith

ISCPO Vice Chairman

(469) 215-8184

byron.smith@iscpo.org

 

 

 

 

ISCPO-2019-Press-Release

Registration Now Open for ISCPO 2019

–NEWS RELEASE–

The International Supply Chain Protection Organization’s annual conference brings together loss prevention, security, and protection professionals working within the global supply chain for two days of networking, education, and collaboration.

 

Dallas (November 26, 2018) – FOR IMMEDIATE RELEASE –  The International Supply Chain Protection Organization (ISCPO) is pleased to announce its 5th annual conference is open for registration at ISCPO.org. The conference will be held March 6-7, 2019 in Dallas, Texas where ISCPO members and loss prevention professionals will hear from industry veterans and get the latest trends in supply chain security, industry theft, global trends, and investigation.

“The Evolution of Ecommerce Security”

This year’s conference will focus on how Ecommerce is transforming the landscape of loss prevention and supply chain risk management. “We thought it was fitting to open registration on Cyber Monday. Research found that retailers’ online sales over the 4-day Black Friday shopping weekend increased 18% in 2017, according to an Adobe Digital Insights study. 2018 will be sure to demonstrate even more demand for online purchases. But, Ecommerce isn’t simply driven by the Amazons of the world and retail to end-consumer channels. Ecommerce is motivating all industries to innovate at all levels within the global supply chain. We’re seeing transportation resources reaching their limits as well as an increase in global threats and internet crime. B2B channels are now using blockchain technology to manage the movement of goods. Essentially the majority of business transactions are being conducted online,” says Byron Smith, ISCPO Vice-Chairman. “With Ecommerce now immersed across the global supply chain, how can we, as LP and security professionals, be proactive in leading security transformation within our organizations? What tools do we use to maintain transparent chain-of-custody in the Ecommerce lifecycle, from the initial buying process, the shipping of goods, to returns.”

The two-day conference will feature a wide range of speakers from both private sector and public law enforcement. Sessions will tackle issues currently affecting the global supply chain and how their companies are focusing on delivering their products and services in a digital world. Speakers from an array of Fortune 500 companies including American Airlines, Deloitte, Amazon, Daimler, and Pitney Bowes will share how they’re staying ahead of the curve when it comes to mitigating risk and loss across their supply channels. In addition, industry experts and the public sector will be represented.

There will also be sessions outlining the ISCPO Carrier Security Audit & Certification program. The industry certification is awarded to third-party logistics carriers who meet the ISCPO Carrier Security Requirement, which is a combination of successfully achieving compliance of industry standards, risk management processes and universal controls between customer and service provider.

Past attendees of the ISCPO annual conference have said that its intimate and interactive agenda and venue enables a collaborative environment where professionals can partner with peers, discuss business trends, keep their fingers on the pulse, and discover new vendors. “By coming together under one roof, we can share knowledge and best practices so that we can protect our brands, people, and goods,” adds Smith.

 

Conference details: www.iscpo.org

March 6-7, 2019

7-Eleven Store Support Center, Irving, Texas

Registration Information:

Individuals can register online at ISCPO.org. Early bird rates available (20% off regular rate available) until January 18, 2019.

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About ISCPO

The International Supply Chain Protection Organization (ISCPO) is a non-profit professional organization that connects members from across a wide array of sectors—from manufacturing, retail/wholesale/Ecommerce, and distribution to risk management/legal, law enforcement, and logistics. The organization was created in 2014 to promote, educate, and advocate supply chain security and protection through building strong networks and delivering exceptional leadership training, board representation, and industry support. ISCPO.org

 

For more Information, contact:

Byron Smith

ISCPO Vice Chairman

(469) 215-8184

byron.smith@7-11.com

ASSOCIATED COURIERS, INC. is the latest to be ISCPO Carrier Certified

–NEWS RELEASE–

Regional Transportation Carrier Awarded Ground-Breaking Security Certification

The International Supply Chain Protection Organization (ISCPO) adds Associated Couriers, INC. to its roster of certified final-mile carriers.

Dallas, TX (November 19, 2018) – FOR IMMEDIATE RELEASE –  The International Supply Chain Protection Organization (ISCPO) is pleased to announce Associated Couriers, INC. has been officially awarded the ISCPO Carrier Certified designation, as part of the ISCPO’s Carrier Security Audit & Certification program.

Associated Couriers, INC. has achieved full compliance with ISCPO Carrier Security Requirements, which includes a comprehensive due diligence process and analysis of various security standards necessary to ensure the integrity of goods flowing through the carriers and their clients’ extended supply chain.

“We will continue to see the demands on eCommerce from both consumers and businesses. There is an inherent increase in complexity and risk within transportation,” says Byron Smith, Vice Chairman of the ISCPO. “The ISCPO Carrier Security Audit & Certification program helps recognizes those that execute above and beyond in universal controls and standards, carrier accountability, and transparency within the marketplace among the growing third-party regional carriers.”

Carriers awarded the ISCPO Carrier Certified designation demonstrate their commitment to maintaining elevated levels of security, both internally and externally with their clients. By adhering to one framework of standards set by the ISCPO, time and resources are saved on all fronts. Clients have peace-of-mind that their goods are secure while in transit. Carriers save time and expense by not having to toggle between different client security programs. And, the end customer gets their package on time.

“Earning ISCPO certification is a landmark achievement,” says Anthony W. Anderson, CEO of Associated Couriers, Inc. “Ensuring the multiple stages of security necessary is a base-line value for logistics providers, especially final mile and ecommerce partners.  We go above and beyond by using top of the line technology to track each package and monitor each delivery until final delivery.   We provide photo POD and e-signature to our customers to ensure closed-loop tracking and a near 100% on-time performance record.  We take great pride in maintaining an impeccable record of near zero loss, which reflects our strict adherence to security protocols and efficient practices, and continuous investment in loss prevention staff and technology.”

ISCPO Vice Chairman Smith adds, “The ISCPO Team would like to congratulate the Associated Couriers Team on their achievement. Their more than 40 years of logistics experience has formed a solid framework of best practices in internal operating procedures, delivery and return protocols, loss and theft prevention programs along with their dedicated people and facility management. Associated Courier, INC leads the way with high industry standards as a regional carrier.”

Ken Snarzyk, the Safety & Compliance Officer stated he is honored to have earned an ISCPO Certification. “It ensures security for our network through to the final mile and is an excellent addition to our US DOT, TSA and C-TPAT certifications.  We are continuously committed to upholding the highest security and chain of custody standards for all of our clients’ logistics and supply chain needs.”

For more information about the ISCPO Carrier Audit & Certification Program: ISCPO Carrier Security Audit & Certification Program

About International Supply Chain Protection Organization (ISCPO):

The International Supply Chain Protection Organization (ISCPO) is a non-profit professional organization that connects members from across a wide array of sectors—from manufacturing, retail/wholesale/eCommerce, and distribution to risk management, law enforcement/legal, and logistics. The organization was created in 2014 to promote, educate, and advocate supply chain security and protection through building strong networks and delivering exceptional leadership training, board representation, and industry support. ISCPO.org

For more information, email:

info@iscpo.org

 

 

 

NOW Courier, Inc. is the latest to be ISCPO Carrier Certified

–NEWS RELEASE–

 

Regional Transportation Carrier Awarded Ground-Breaking Security Certification

 The International Supply Chain Protection Organization (ISCPO) adds NOW Courier, INC. to its roster of certified final-mile carriers.

Dallas, TX (October 9, 2018) – FOR IMMEDIATE RELEASE –  The International Supply Chain Protection Organization (ISCPO) is pleased to announce NOW Courier, INC. has been officially awarded the ISCPO Carrier Certified designation, as part of the ISCPO’s Carrier Security Audit & Certification program.

NOW Courier, INC. has achieved full compliance with ISCPO Carrier Security Requirements, which includes a comprehensive due diligence process and analysis of various security standards necessary to ensure the integrity of goods flowing through the carriers and their clients’ extended supply chain.

“As consumers and businesses increase demands on eCommerce, there is an inherent increase in complexity and risk within transportation,” says Byron Smith, Vice Chairman of the ISCPO. “Seeing a need for standard/universal controls, carrier accountability, and transparency within the marketplace among the growing third-party regional carriers, the ISCPO Carrier Security Audit & Certification program helps recognizes those that execute above and beyond.

Carriers awarded the ISCPO Carrier Certified designation demonstrate their commitment to maintaining high levels of security, both internally and externally with their clients. By adhering to one framework of standards set by the ISCPO, time and resources are saved on all fronts. Clients have peace-of-mind that their goods are secure while in transit. Carriers save time and expense by not having to toggle between different client security programs. And, the end customer gets their package on time.

“What an awesome sense of accomplishment to receive the ISCPO certification for NOW Courier, Inc, and one we do not take lightly. Our company prides itself on security within the workplace, and that includes everyone from our drivers to our employees. Everyone owns security throughout our company to ensure our partners are 100% confident in the last mile carrier they chose, says Ryan Schwalbach, CEO of NOW Courier, Inc.

ISCPO Vice Chairman, Smith adds, “Congratulations to the NOW Courier Team on the certification accomplishment. Their internal operating procedures, delivery and return protocols, and loss and theft prevention programs along with their dedicated people and facility management combine to form a solid framework of best practices and high industry standards as regional carriers.”

“NOW Courier is honored to have earned an ISCPO Certification. We are continuously committed to upholding the highest security and chain of custody standards for all of our clients’ logistics and supply chain needs.” says Robert Welch, Director of Security, Quality and Compliance of NOW Courier, Inc.

For more information about the ISCPO Carrier Audit & Certification Program: ISCPO Carrier Security Audit & Certification Program

About International Supply Chain Protection Organization (ISCPO):

The International Supply Chain Protection Organization (ISCPO) is a non-profit professional organization that connects members from across a wide array of sectors—from manufacturing, retail/wholesale/eCommerce, and distribution to risk management, law enforcement/legal, and logistics. The organization was created in 2014 to promote, educate, and advocate supply chain security and protection through building strong networks and delivering exceptional leadership training, board representation, and industry support. ISCPO.org

 

For more Information, contact:

Byron Smith

ISCPO Vice Chairman

(469) 215-8184

byron.smith@iscpo.org