Executive Roundtable Interview Series: Wayne Hoover CFI

As part of our Executive Roundtable Interview Series, we sat down with industry veteran Wayne Hoover, CFI, Senior Partner, Wicklander-Zulawski & Associates. Wayne has personally conducted over a thousand interviews and interrogations on incidents ranging from arson to theft over the last 27 years. He also helped create the Certified Forensic Interviewer (CFI) designation that holds interviewers to a higher standard of obtaining the truth. In this capacity, he oversees all the divisions of CFIs, of which there are over 1800 CFIs around the world, as well as the members of the International Association of Interviewers.

Wayne Hoover - Wicklander-Zulawski & Associates

Wayne Hoover CFI

An active ISCPO board member, he provides a unique perspective when it comes to setting best practices in interview and interrogation techniques. We asked him to share his take on where the industry is going in combating crime and how LP practitioners can effectively work with law enforcement to mitigate loss.   

 

ISCPO: How has the industry evolved since you started out, especially related to how technology aids in interviewing/investigations?

When I started in 1991, I had no interviewing experience whatsoever.  WZ taught me from the ground up in all things interviewing.  Luckily, we were ahead of the curve in that we video recorded every interview we conducted.  I knew as soon as I got back to the office, I would be sitting down with my peers to review the interview.  Once I started training others, I noticed we were unique in regard to the recording of the interviews.  Many people were sent to our seminars and approved to do interviews after attending with no follow up to help them get better.  This has always been a concern for us as trainers, and recently the technology has enabled us to start to provide the opportunity for interviewers to go online and practice interviewing without the legal liability that happens in real life situations.  Now using Artificial Intelligence and coaching, an interviewer can practice over and over in different types of scenarios and different type of personalities to get better.  The Link has been instrumental in providing feedback for interviewers to take the knowledge they learn in a seminar and then to implement with feedback, in the same manner, I learned so many years ago.

In the same area, we noticed an attack on interviewing from many different sides, both internally and externally.  We had already seen the change from the Polygraph being a tool in helping solve cases to being pretty much eliminated from the polygraph act of 1989.  That led to the creation of the Certified Forensic Interviewer (CFI) designation.  This created a designation that held interviewers to a higher level of professionalism, with the idea that interviewers will hold themselves through the association to that higher standard to then press that forward to others in our field before we saw legal changes being forced to the industry.

While those are some changes, I am still perplexed that the recording of interviews is still a minority in both the private and public sectors.  I also still see people doing interviews without any real accountability, whether it be through mentorship or certifications.  Interviewing is an area of the profession that can have the highest legal ramifications and many people do not even know the regulations/laws that apply to them.  Like anything, when it goes bad, that is when people start asking what we can do different, that is too reactive in my opinion.  While I have seen a lot of changes over my years, we still have a long way to go to establish standards and consistency in our profession.

 

ISCPO: Can you share the best techniques to conduct an effective interview and/or interrogation?

There have been several changes over the years regarding interviewing.  An interviewer hopefully realizes there is no one way to interview that is always going to be successful.  An interviewer must remain flexible to case facts, personalities, and the goals of the conversation.  The 3 main techniques that we use currently are the WZ Non-Confrontational Method, the Participatory Method and the Cognitive Interview.

The Cognitive Interview is a great way to obtain information from a victim, witness or suspect.  It is a way to obtain more information through the technique.  Studies show much more information is obtained using this technique that can help gather information that can be useful to a case.

The Participatory is useful when trying to gather information that will give the interviewer an idea of the person’s understanding of a process, policy, or to obtain an alibi.  We find this technique to be beneficial as part of investigation.

The WZ Non-Confrontational Method is used mainly on an individual when you are trying to obtain a truthful account of their involvement with a situation.  It works across many case types, personalities and environments.  As the name says, it is very non-confrontational, rapport driven, while treating an individual with dignity and respect.

 

ISCPO: Given your depth of experience, what are the top three tips LP professionals should remember when working with Law Enforcement when conducting interviews/investigations?

This seems so basic to me, obviously understanding what their job is and how it differs from yours, but also the similarities.  Your job is to protect the assets of your company…their job is to protect the assets of the community in which they serve.  Obviously similar jobs.  Police deal with laws and some policies, you deal with policies and some laws.  Out of respect, understanding the laws and policies of the other is beneficial to all involved.  You have a boss to answer to, and so do they.  Difference is your boss is within the actual organization.  Theirs is within their organization, but also within the prosecutor’s office, and then a judge’s courtroom.

I believe you can take the three tips from my answer.  Respect, understanding, and know the laws that your case involves.  This helps remove any animosity and thoughts of any side feeling superior to the other.

 

ISCPO: What are the biggest challenges facing supply chain protection & security professional, specifically around how Ecommerce has changed the landscape of criminal behavior?

Every person may feel differently from their experience and I will give a brief idea of the areas that come to mind.  I could expand on these greatly, but I believe everyone can see the point just by me mentioning them.

I find the proliferation of cell phone cameras, cyber, and even GPS being a concern for Ecommerce.  While these things are all beneficial in everything we do during an investigation, they are also used by the criminals in a way that makes our job more difficult.

One area that is overlooked is the Vendor Fraud of this part of the business. Many relationships are created without proper investigation upfront. I think many would be shocked if they ran a state report on their vendors to find how many have been classified as irresponsible partners and even forbidden to do work within federal, state and local governments.

 

Why did you participate on the ISCPO board?

I have followed ISCPO since it was created and was always impressed with their goals, uniqueness and leadership.  Last year I attended the conference for the first time and that solidified how I felt about the ISCPO.    I am always trying to expand my knowledge and I believe this group can provide that continuing education in an area that I would like to know and understand more.  On the other side, I believe I have some experiences that I can add value to the board and the membership.

 

Thanks Wayne!

 

ISCPO Appoints Three Members to its Board of Directors

–NEWS RELEASE– 

The International Supply Chain Protection Organization (ISCPO) welcomes Liz D’Aloia, Brian Flannery, and Wayne Hoover to its Board.

 

Dallas, TX (Jan 16, 2019) – FOR IMMEDIATE RELEASE – The International Supply Chain Protection Organization (ISCPO.org) announced today three new additions to its Board of Directors: Liz D’Aloia – CEO of HR Virtuoso Company, Brian Flannery – Sr. Director of Loss Prevention with Ulta Beauty and Wayne Hoover, CFI – Senior Partner at Wicklander-Zulawski & Associates.

Liz D’Aloia is the founder of HR Virtuoso Company. Based in Texas, HR Virtuoso provides a mobile recruiting software system that helps companies optimize their employment application processes and increase their candidate pool as well as HR and employment law consulting services.

Liz D'Aloia

Liz D’Aloia – HR Virtuoso

ISCPO Chairman, Byron Smith says, “The ISCPO is excited to have Liz D’Aloia join as one of our new board members. She brings immense value in Human Resource Management and her knowledge and expertise within the transportation and retail industry provide our member-base with best-in-breed practices in building teams in a digital world.”

Prior to launching HR Virtuoso, Liz rose through the ranks of transportation, retail, and mortgage companies as a Senior Employment Attorney and VP of HR.  She holds a BA from Hampshire College and a JD from Brooklyn Law School. She is admitted to practice in Texas, New York, New Jersey, Florida, and Kansas. Liz is a nationally recognized blogger, speaker, and HR practitioner.

Also joining the ISCPO Board is Brain Flannery, currently the Sr. Director-Loss Prevention for ULTA Beauty, with oversight of the Supply Chain Loss Prevention, Enterprise EHS & HazMat, Corporate Security and the Business Continuity lines of business.

Brian Flannery

Brian Flannery – Ulta Beauty

Brian began his career serving in law enforcement in Fayetteville, NC. He transitioned into the private sector in the mid-`80’s where he began his career in security, investigations and loss prevention. As his career progressed, Brian held leadership positions responsible for risk management, loss prevention, business continuity, environmental health, safety and HazMat, strategic and tactical planning and regulatory compliance with several Fortune 100 companies.

ISCPO Chair, Smith adds, “Brian has deep experience in the supply chain in a variety of industries including retail, pharmaceutical, health care, banking, manufacturing, educational institutions and government. He’s a recognized retail and supply chain loss prevention leader with success in reducing both risk and shrink while improving profits in restructured and hyper-growth business environments that require change management, cross-functional collaboration, detailed analytics, policy & process development and a methodical and metrics-driven approach.”

The third member joining the ISCPO Board is Wayne Hoover. He is currently the Senior Partner, Wicklander-Zulawski & Associates and has personally conducted over a 1,000 interviews and interrogations on incidents ranging from arson to theft over the last 27 years.

Wayne Hoover - Wicklander-Zulawski & Associates

Wayne Hoover – Wicklander-Zulawski & Associates

He was directly responsible for the supervision of the firm’s investigative division. He also helped create the Certified Forensic Interviewer (CFI) designation that holds interviewers to a higher standard of obtaining the truth. In this capacity, he oversees all the divisions of CFIs, of which there are over 1,800 CFIs around the world, as well as the members of the International Association of Interviewers.

“Wayne will provide global experience and best practices in supply chain investigation and we’re looking forward to sharing with our members Wayne’s insights in dealing with individual and departmental education. As a recognized industry leader in continuing education and professional certification, ISCPO members and its board will greatly benefit from Wayne’s vast knowledge,” says Smith.

Wayne has spoken numerous times as a Keynote Speaker at many conferences for both the private and public sectors–from the National Retail Federation Loss Prevention Conference & annual meeting, FLETC to the ISCPO Annual Conference and the ACFE Conferences. In addition, he has presented lectures as a guest instructor at police academies, colleges, and professional associations and company meetings in the United States and Internationally. He is responsible for overseeing Wicklander-Zulawski instructors who conduct over 500 presentations and seminars internationally in the public and private sector every year. Since 1982, Wicklander-Zulawski has trained over 200,000 individuals around the globe on the non-confrontational interview and interrogation techniques.

ISCPO Chairman, Smith adds, “On behalf of the entire ISCPO Board, I’d like to thank our two departing Board Members Scott Cornell and Maurizio Scrofani for all their wonderful support and dedicated work over the past couple years. We were privileged to have these two veterans serve on ISCPO Board, and we wish them all the best.”

For more information about the ISCPO and its Board: https://www.iscpo.org/site/leadership

For information about the ISCPO March 2019 conference, please visit www.iscpo.org.  Registration is now open at: www.iscpo.org/conference

About the International Supply Chain Protection Organization (ISCPO):

The International Supply Chain Protection Organization (ISCPO) is a non-profit professional organization that connects members from across a wide array of sectors—from manufacturing, retail/wholesale/Ecommerce, and distribution to risk management, law enforcement/legal, and logistics. The organization was created in 2014 to promote, educate, and advocate supply chain security and protection through building strong networks and delivering exceptional leadership training, board representation, and industry support. ISCPO.org

 

For more information, contact:

Byron Smith

ISCPO Vice Chairman

(469) 215-8184

byron.smith@iscpo.org

 

 

 

 

ISCPO Announces New Chairman, Board Appointments and a Focus on Ecommerce Security

–NEWS RELEASE– 

The International Supply Chain Protection Organization (ISCPO.org) Appoints LP Veteran Byron Smith as its New Chairman

 

Dallas, TX (Jan 9, 2019) – FOR IMMEDIATE RELEASE – The start of the new year brings about some exciting changes with ISCPO’s Leadership and Board of Directors.

Byron Smith

Byron Smith, ISCPO Chairman

Byron Smith, CFI and LPC who has served as Vice-Chairman for the past two years, will assume the Chairman role. Presently Corporate Asset Protection Manager at 7-Eleven Byron is a veteran asset protection professional with 29 years’ experience building LP and Risk Management teams for various retailers including Eckerd Drugs, Office Depot, Circuit City and 7-Eleven.

His experience has specialized in directing regional and corporate asset protection/loss prevention, distribution/logistics, risk management, as well as safety and corporate security. Byron has been an active member of other organizations including the LPRC where he serves as a Board of Advisors, RILA where he is involved with the Asset Protection Steering Committee, and he has also held board member positions with The Houston Crime Stoppers and The Texas Retailers Association.

New Chairman Smith says, “I have been involved with the ISCPO for many years, and it is an honor to now serve as the Chairman and to work with an outstanding Board. From the beginning, the ISCPO’s goal has been to promote, educate, and advocate supply chain security and protection through building strong networks and delivering exceptional leadership training, board representation, and industry support. With the nonstop growth and focus on Ecommerce and its potential risk within the supply chain, the Board and I are looking forward to championing both Loss Prevention and Security in Ecommerce.”

The ISCPO’s Annual Conference convenes March 6, 2019, in Dallas, TX. The two-day summit will feature a wide range of speakers, from both private sector and public law enforcement including American Airlines, Deloitte, Amazon, Daimler, and Pitney Bowes who will share how they’re staying ahead of the curve when it comes to mitigating risk and loss across their supply channels. With Ecommerce now immersed across the global supply chain, LP and security professionals will learn how to be proactive in leading security transformation within their organizations.

“The ISCPO’s mandate in 2019 is to focus on Ecommerce and to explore how it’s changing the LP landscape. As we incorporate an array of digital tools and real-time transportation technology to move goods through the global supply chain, how can we,as LP and security professionals be proactive in leading security transformation within our organizations?  What tools do we use to maintain transparent chain-of-custody in the Ecommerce lifecycle from the initial buying process and the shipping of goods to returns,” adds Smith.

To that end, the ISCPO will continue to drive needed standards in Ecommerce transportation security via its Carrier Security Audit & Certification program, an industry certification awarded to “final-mile” third-party logistics carriers who meet the ISCPO Carrier Security Requirements, a combination of successfully achieving compliance of industry standards, risk management processes and universal controls between customer and service provider.

Wes Bank, ISCPO Vice- Chairman

Other Board appointments include Wes Bank with DHL, assuming the Vice-Chairman role. Wes Bank, LPC is currently the Director of Loss Prevention for DHL Ecommerce, overseeing risk management, government regulatory, audit, investigations, and physical security.

Wes has been an active ISCPO Member for several years and chaired the committee that developed the ISCPO Carrier Security Requirements, the foundation of the ISCPO Carrier Security Audit & Certification program. He was instrumental in contributing to a successful launch of the program last year, with several carriers now carrying the ISCPO Carrier Certified seal. Carriers receive designation after undergoing a comprehensive due diligence process and analysis of various security standards necessary to ensure the integrity of goods flowing through the carriers and their clients’ extended supply chain.

A Loss Prevention practitioner since 1990, Wes previously held Loss Prevention management roles with Velocity Express, Office Depot and Jewel-Osco. He served on the Loss Prevention Foundation’s certification committee during the early development of the Loss Prevention Qualified (LPQ) and Certified (LPC) programs and had been a participating member of Merchant Risk Council, RILA and InfraGard.

Outgoing Chairman Rod Fulenwider states, “Byron’s track record and leadership skills are tremendous, and I look forward to continuing to serve on ISCPO’s Board of Directors and supporting Byron as he takes the organization to the next level. Byron is a true professional and visionary who is the perfect person for this phase of the organization.”

“Rod has done a great job as our chairman these past few years with both his contributions and direction. He will be stepping down and moving to a Board of Directors role,” adds Smith.  “The organization would also like to thank Scott Cornell and Maurizio Scrofani for all their tremendous support, contributions, and dedicated work over the past couple of years. We were privileged to have these two veterans serve on our Board.”

For information about the ISCPO and its 2019 March conference, please visit www.iscpo.org.  Registration is now open at: www.iscpo.org/conference

About the International Supply Chain Protection Organization (ISCPO):

The International Supply Chain Protection Organization (ISCPO) is a non-profit professional organization that connects members from across a wide array of sectors—from manufacturing, retail/wholesale/Ecommerce, and distribution to risk management, law enforcement/legal, and logistics. The organization was created in 2014 to promote, educate, and advocate supply chain security and protection through building strong networks and delivering exceptional leadership training, board representation, and industry support. ISCPO.org

 

For more information, contact:

Byron Smith

ISCPO Vice Chairman

(469) 215-8184

byron.smith@iscpo.org

 

 

 

 

ISCPO-2019-Press-Release

Registration Now Open for ISCPO 2019

–NEWS RELEASE–

The International Supply Chain Protection Organization’s annual conference brings together loss prevention, security, and protection professionals working within the global supply chain for two days of networking, education, and collaboration.

 

Dallas (November 26, 2018) – FOR IMMEDIATE RELEASE –  The International Supply Chain Protection Organization (ISCPO) is pleased to announce its 5th annual conference is open for registration at ISCPO.org. The conference will be held March 6-7, 2019 in Dallas, Texas where ISCPO members and loss prevention professionals will hear from industry veterans and get the latest trends in supply chain security, industry theft, global trends, and investigation.

“The Evolution of Ecommerce Security”

This year’s conference will focus on how Ecommerce is transforming the landscape of loss prevention and supply chain risk management. “We thought it was fitting to open registration on Cyber Monday. Research found that retailers’ online sales over the 4-day Black Friday shopping weekend increased 18% in 2017, according to an Adobe Digital Insights study. 2018 will be sure to demonstrate even more demand for online purchases. But, Ecommerce isn’t simply driven by the Amazons of the world and retail to end-consumer channels. Ecommerce is motivating all industries to innovate at all levels within the global supply chain. We’re seeing transportation resources reaching their limits as well as an increase in global threats and internet crime. B2B channels are now using blockchain technology to manage the movement of goods. Essentially the majority of business transactions are being conducted online,” says Byron Smith, ISCPO Vice-Chairman. “With Ecommerce now immersed across the global supply chain, how can we, as LP and security professionals, be proactive in leading security transformation within our organizations? What tools do we use to maintain transparent chain-of-custody in the Ecommerce lifecycle, from the initial buying process, the shipping of goods, to returns.”

The two-day conference will feature a wide range of speakers from both private sector and public law enforcement. Sessions will tackle issues currently affecting the global supply chain and how their companies are focusing on delivering their products and services in a digital world. Speakers from an array of Fortune 500 companies including American Airlines, Deloitte, Amazon, Daimler, and Pitney Bowes will share how they’re staying ahead of the curve when it comes to mitigating risk and loss across their supply channels. In addition, industry experts and the public sector will be represented.

There will also be sessions outlining the ISCPO Carrier Security Audit & Certification program. The industry certification is awarded to third-party logistics carriers who meet the ISCPO Carrier Security Requirement, which is a combination of successfully achieving compliance of industry standards, risk management processes and universal controls between customer and service provider.

Past attendees of the ISCPO annual conference have said that its intimate and interactive agenda and venue enables a collaborative environment where professionals can partner with peers, discuss business trends, keep their fingers on the pulse, and discover new vendors. “By coming together under one roof, we can share knowledge and best practices so that we can protect our brands, people, and goods,” adds Smith.

 

Conference details: www.iscpo.org

March 6-7, 2019

7-Eleven Store Support Center, Irving, Texas

Registration Information:

Individuals can register online at ISCPO.org. Early bird rates available (20% off regular rate available) until January 18, 2019.

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About ISCPO

The International Supply Chain Protection Organization (ISCPO) is a non-profit professional organization that connects members from across a wide array of sectors—from manufacturing, retail/wholesale/Ecommerce, and distribution to risk management/legal, law enforcement, and logistics. The organization was created in 2014 to promote, educate, and advocate supply chain security and protection through building strong networks and delivering exceptional leadership training, board representation, and industry support. ISCPO.org

 

For more Information, contact:

Byron Smith

ISCPO Vice Chairman

(469) 215-8184

byron.smith@7-11.com

ASSOCIATED COURIERS, INC. is the latest to be ISCPO Carrier Certified

–NEWS RELEASE–

Regional Transportation Carrier Awarded Ground-Breaking Security Certification

The International Supply Chain Protection Organization (ISCPO) adds Associated Couriers, INC. to its roster of certified final-mile carriers.

Dallas, TX (November 19, 2018) – FOR IMMEDIATE RELEASE –  The International Supply Chain Protection Organization (ISCPO) is pleased to announce Associated Couriers, INC. has been officially awarded the ISCPO Carrier Certified designation, as part of the ISCPO’s Carrier Security Audit & Certification program.

Associated Couriers, INC. has achieved full compliance with ISCPO Carrier Security Requirements, which includes a comprehensive due diligence process and analysis of various security standards necessary to ensure the integrity of goods flowing through the carriers and their clients’ extended supply chain.

“We will continue to see the demands on eCommerce from both consumers and businesses. There is an inherent increase in complexity and risk within transportation,” says Byron Smith, Vice Chairman of the ISCPO. “The ISCPO Carrier Security Audit & Certification program helps recognizes those that execute above and beyond in universal controls and standards, carrier accountability, and transparency within the marketplace among the growing third-party regional carriers.”

Carriers awarded the ISCPO Carrier Certified designation demonstrate their commitment to maintaining elevated levels of security, both internally and externally with their clients. By adhering to one framework of standards set by the ISCPO, time and resources are saved on all fronts. Clients have peace-of-mind that their goods are secure while in transit. Carriers save time and expense by not having to toggle between different client security programs. And, the end customer gets their package on time.

“Earning ISCPO certification is a landmark achievement,” says Anthony W. Anderson, CEO of Associated Couriers, Inc. “Ensuring the multiple stages of security necessary is a base-line value for logistics providers, especially final mile and ecommerce partners.  We go above and beyond by using top of the line technology to track each package and monitor each delivery until final delivery.   We provide photo POD and e-signature to our customers to ensure closed-loop tracking and a near 100% on-time performance record.  We take great pride in maintaining an impeccable record of near zero loss, which reflects our strict adherence to security protocols and efficient practices, and continuous investment in loss prevention staff and technology.”

ISCPO Vice Chairman Smith adds, “The ISCPO Team would like to congratulate the Associated Couriers Team on their achievement. Their more than 40 years of logistics experience has formed a solid framework of best practices in internal operating procedures, delivery and return protocols, loss and theft prevention programs along with their dedicated people and facility management. Associated Courier, INC leads the way with high industry standards as a regional carrier.”

Ken Snarzyk, the Safety & Compliance Officer stated he is honored to have earned an ISCPO Certification. “It ensures security for our network through to the final mile and is an excellent addition to our US DOT, TSA and C-TPAT certifications.  We are continuously committed to upholding the highest security and chain of custody standards for all of our clients’ logistics and supply chain needs.”

For more information about the ISCPO Carrier Audit & Certification Program: ISCPO Carrier Security Audit & Certification Program

About International Supply Chain Protection Organization (ISCPO):

The International Supply Chain Protection Organization (ISCPO) is a non-profit professional organization that connects members from across a wide array of sectors—from manufacturing, retail/wholesale/eCommerce, and distribution to risk management, law enforcement/legal, and logistics. The organization was created in 2014 to promote, educate, and advocate supply chain security and protection through building strong networks and delivering exceptional leadership training, board representation, and industry support. ISCPO.org

For more information, email:

info@iscpo.org

 

 

 

NOW Courier, Inc. is the latest to be ISCPO Carrier Certified

–NEWS RELEASE–

 

Regional Transportation Carrier Awarded Ground-Breaking Security Certification

 The International Supply Chain Protection Organization (ISCPO) adds NOW Courier, INC. to its roster of certified final-mile carriers.

Dallas, TX (October 9, 2018) – FOR IMMEDIATE RELEASE –  The International Supply Chain Protection Organization (ISCPO) is pleased to announce NOW Courier, INC. has been officially awarded the ISCPO Carrier Certified designation, as part of the ISCPO’s Carrier Security Audit & Certification program.

NOW Courier, INC. has achieved full compliance with ISCPO Carrier Security Requirements, which includes a comprehensive due diligence process and analysis of various security standards necessary to ensure the integrity of goods flowing through the carriers and their clients’ extended supply chain.

“As consumers and businesses increase demands on eCommerce, there is an inherent increase in complexity and risk within transportation,” says Byron Smith, Vice Chairman of the ISCPO. “Seeing a need for standard/universal controls, carrier accountability, and transparency within the marketplace among the growing third-party regional carriers, the ISCPO Carrier Security Audit & Certification program helps recognizes those that execute above and beyond.

Carriers awarded the ISCPO Carrier Certified designation demonstrate their commitment to maintaining high levels of security, both internally and externally with their clients. By adhering to one framework of standards set by the ISCPO, time and resources are saved on all fronts. Clients have peace-of-mind that their goods are secure while in transit. Carriers save time and expense by not having to toggle between different client security programs. And, the end customer gets their package on time.

“What an awesome sense of accomplishment to receive the ISCPO certification for NOW Courier, Inc, and one we do not take lightly. Our company prides itself on security within the workplace, and that includes everyone from our drivers to our employees. Everyone owns security throughout our company to ensure our partners are 100% confident in the last mile carrier they chose, says Ryan Schwalbach, CEO of NOW Courier, Inc.

ISCPO Vice Chairman, Smith adds, “Congratulations to the NOW Courier Team on the certification accomplishment. Their internal operating procedures, delivery and return protocols, and loss and theft prevention programs along with their dedicated people and facility management combine to form a solid framework of best practices and high industry standards as regional carriers.”

“NOW Courier is honored to have earned an ISCPO Certification. We are continuously committed to upholding the highest security and chain of custody standards for all of our clients’ logistics and supply chain needs.” says Robert Welch, Director of Security, Quality and Compliance of NOW Courier, Inc.

For more information about the ISCPO Carrier Audit & Certification Program: ISCPO Carrier Security Audit & Certification Program

About International Supply Chain Protection Organization (ISCPO):

The International Supply Chain Protection Organization (ISCPO) is a non-profit professional organization that connects members from across a wide array of sectors—from manufacturing, retail/wholesale/eCommerce, and distribution to risk management, law enforcement/legal, and logistics. The organization was created in 2014 to promote, educate, and advocate supply chain security and protection through building strong networks and delivering exceptional leadership training, board representation, and industry support. ISCPO.org

 

For more Information, contact:

Byron Smith

ISCPO Vice Chairman

(469) 215-8184

byron.smith@iscpo.org

 

 

2019 ISCPO Conference Announcement

Mark Your Calendars!

The International Supply Chain Protection Organization would like to announce the date of its 2019 Conference “The Evolution of Ecommerce Security”, 7-Eleven Store Support Center in Irving, Texas on March 6th – 7th.  There will be a wide-range of topics related to global supply chain security, industry trends and investigations.

As in year’s past, the conference provides a great venue to network with global industry peers, transportation/logistics professionals, law enforcement, and select vendor partners.

Vendors interested in participating should submit your requests to Byron Smith at byron.smith@iscpo.org

We are looking forward to seeing everyone this year, so mark your calendars.  Event registration information will follow soon.  For more information, visit our website – www.iscpo.org

 

About the International Supply Chain Protection Organization (ISCPO):

The International Supply Chain Protection Organization (ISCPO) is a non-profit professional organization that connects members from across a wide array of sectors—from manufacturing, retail/wholesale/eCommerce, and distribution to risk management, law enforcement/legal, and logistics. The organization was created in 2014 to promote, educate, and advocate supply chain security and protection through building strong networks and delivering exceptional leadership training, board representation, and industry support. ISCPO.org

3 Ways Carriers Can Demonstrate Competency in Maintaining Cargo Integrity

Ask your carrier these three questions…

Businesses moving goods through their supply chain have two choices, transport it themselves or outsource it.

Transportation is typically one of the largest expenditures within a Supply Chain operation. Most businesses choose to contract out at least a portion of their delivery volume, allowing them to realize immediate savings from not having to maintain a fleet of vehicles, routers, dispatchers, DOT regulatory, driver recruiting, training, insurance, and a multitude of other costs. However, some degree of uncertainty with regards to cargo loss, damages and service deterioration are unrealized costs that must be contended with when relying on a third-party to transport your goods. While the decision to outsource is usually a no-brainer, the challenge for Loss Prevention professionals becomes how to best manage to this risk without increasing costs beyond operational savings.

Transportation leaders and their Loss Prevention counterparts should be equally focused on transport expense & performance. The difference however is that Transportation leaders are accountable to their organization for quality of service and invoiced expenses or “today’s costs” while Loss Prevention typically assumes risk mitigation tactics for cargo loss and other liabilities or “tomorrow’s costs.” Regardless of focus, both teams need to feel confident that their service providers can demonstrate competency in maintaining cargo integrity and performance. So how can service providers accomplish this?

Carriers listen up! There are usually 3 basic qualifiers to be considered “competent” or low risk by your clients. 

1. What are the carrier’s industry certifications?

The first question businesses should ask a potential carrier is “What certifications do you have?” Achieving industry certification is a key competency in maintaining cargo integrity. Embracing industry standards benefits both the carrier and their supply chain clients. It’s essentially assurance that the carrier understands and practices proven prevention controls that when executed correctly will cause clients to trust that their deliverables are in good hands. Here’s why certification matters:

  • It reduces carrier waste or non-operating costs when effective and efficient controls are practiced. Ideally a lower cost operator can pass the savings onto potential clients during an RFP.
  • Carriers can stand confidently behind one set of industry standards that should address most client-specific security demands. Therefore, carriers and clients don’t need to re-create the wheel with proprietary checks & balances or adhoc requests.
  • Overall, it improves audit compliance, reduces risk and minimizes losses for both the carrier and client.

There are many good Industry or Government certifications available, some of which include:

  1. ISCPO Carrier Security Audit Certification – www.ISCPO.org
  2. Good Distribution Practices (GDP) – Certification for pharmaceutical distribution
  3. Lowers & Associates Courier Certification Program – www.lowersrisk.com
  4. CTPAT: Customs Trade Partnership Against Terrorism – www.cbp.gov
  5. TAPA – Transportation Asset Protection Association – www.tapaonline.org

The ISCPO Carrier Security Audit Certification – International Supply Chain Protection Organization [ISCPO.org] has developed a free certification for the final-mile carrier which defines the standards most important to the client’s Loss Prevention department. The ISCPO has defined various security standards necessary to ensure the integrity of goods flowing through one’s extended supply chain. The Carrier Security Requirements is a document fundamental for all “final-mile” carriers and provides the standards most relevant to the losses suffered by businesses today.

 

2. Does the carrier have In-House LP Leadership?

Carriers need to invest in hiring a Loss Prevention head to evolve training, auditing and investigatory programs. The carrier must invest in capable personnel who are trained to prevent loss occurrences and reduce their impact should they occur. Too many times untrained or unexperienced personnel chase losses underground, only to see resurface again at a later time. This not only results in a significant waste of the carrier’s time and money but also frustrates clients. Without the experienced Loss Prevention practitioner to maintain vigilance, inadequate training and audit compliance comes at a cost too through unsustainability and repeat failures. By having in-house LP support, clients have trust that the carrier is committed to a culture of prevention and compliance. Client Loss Prevention teams come to rely on colleagues who speak the same language in terms of training, audit and investigation.

 

3. How does the carrier establish a culture of transparency and responsiveness when engaging with client issues?

Customer service is always a #1 priority with any client in any industry. It is critical that clients feel they have complete transparency in understanding how the loss occurred and appropriate corrective action plans. This goes hand-in-hand with having an in-house LP Practitioner as outlined previously but all too often operational or sales support may try to more positively spin the results of their investigation without addressing the true factors or controls that either failed or were never put in place. Clients expect accurate fact-gathering and reporting without omission while trying to respond back to their customers for the failed deliveries. In other-words, clients are accountable to their own customers in Ecommerce, Pharmacy, Banking, and other industries so carriers need to be cognizant of the end-customer demands for the products they’re delivering. This is a systemic issue in LP that spans all facets of the carrier’s business, from sales, technology, and logistics.

So the next time you are going through the RFP process, I strongly encourage you to speak to the above areas for optimal consideration. I know that I will be inquiring.

 

Wes Bank, LPC is the Director of Loss Prevention for DHL eCommerce, overseeing risk management, government regulatory, audit, investigations, and physical security. An active ISCPO (ISCPO.org) Board Member, (currently serving as Secretary), he founded and chaired the ISCPO’s Carrier Security Audit Committee with the objective to improve “final-mile” carrier compliance.

 

 

ISCPO Appoints Two Members to its Board of Directors

 

The International Supply Chain Protection Organization (ISCPO) welcomes Wes Bank, DHL eCommerce and John Cannon, Georgia Bureau of Investigation

Dallas, TX (Jan 02, 2018) – FOR IMMEDIATE RELEASE – The International Supply Chain Protection Organization (ISCPO) announced today two new additions to its Board of Directors: Wes Bank, Director of Loss Prevention of DHL eCommerce and John Cannon, Special Agent in Charge of the Georgia Bureau of Investigation.

Wes Bank, LPC is currently the Director of Loss Prevention for DHL eCommerce, overseeing risk management, government regulatory, audit, investigations, and physical security.

Wes Bank

Wes Bank, LPC
DHL eCommerce

“Wes has been an active ISCPO Member for several years and chaired the committee that developed the ISCPO Carrier Security Requirements, the foundation of the ISCPO Carrier Security Audit & Certification program,” says Rod Fulenwider, ISCPO Chairman. “Wes was instrumental in contributing to a successful launch of the program last year, with four carriers now carrying the ISCPO Carrier Certified seal. Carriers receive designation after undergoing a comprehensive due diligence process and analysis of various security standards necessary to ensure the integrity of goods flowing through the carriers and their clients’ extended supply chain.”

A Loss Prevention practitioner since 1990, Wes previously held Loss Prevention management roles with Velocity Express, Office Depot and Jewel-Osco. He served on the Loss Prevention Foundation’s certification committee during the early development of the Loss Prevention Qualified (LPQ) and Certified (LPC) programs and had been a participating member of Merchant Risk Council, RILA and InfraGard.

“I’m excited and honored to serve as Secretary on the ISCPO’s Board of Directors and hope to continue advocating for better universal controls, accountability, and transparency in the marketplace, especially improving carrier compliance at an industry-level,” says Bank.

John Cannon

SAC John Cannon
Georgia Bureau of Investigation

Also joining the ISCPO Board is John Cannon of the Georgia Bureau of Investigation (GBI). Cannon has over 40 years of Law Enforcement experience and has been Special Agent in Charge (SAC) of the GBI Major Theft Unit since 2008.

Chairman Fulenwider says, “SAC Cannon is a well-known expert in cargo theft investigations. We’re pleased to have public sector represented on our Board as the ISCPO believes a significant component of industry-wide compliance depends on the support and involvement of the public sector. It’s key for our Members to have a deep understanding of how crime affects their business as well as the knowledge to work effectively with law enforcement and public sector entities, whether it be on a local, state, national, or global level.”

SAC Cannon served during the Democratic National Convention, the Olympic Games in Atlanta, the G-8 Summit at Sea Island. He’s was a member of the GBI Special Response Team as well as the State of Georgia Special Weapons and Tactics Team. SAC Cannon has twice received the GBI Directors Award for investigative excellence during his career, along with the GBI Meritorious Service Award, and the Medal of Valor from the International Narcotic Enforcement Officers Association.

SAC Cannon says, “Coming from the public sector, I’m pleased to bring my unique perspective to the ISCPO Board. Every LP/Security professional has encountered loss and criminal activity during their career. To do their job well, it’s important to work collaboratively with law enforcement to identify loss trends and deal with suspicious activity so that risk can be mitigated.”

ISCPO Chairman, Fulenwider adds, “On behalf of the ISCPO, I’d like to thank two exiting Board members for all their support and hard work over the past few years. Bill Gavin and David Jones are stepping down effective immediately but will remain active ISCPO Members. We were privileged to have these industry veterans serve on our Board, and we wish them all the best in the future.”

For more information about the ISCPO and its Board:

Leadership Team

 

About the International Supply Chain Protection Organization (ISCPO):

The International Supply Chain Protection Organization (ISCPO) is a non-profit professional organization that connects members from across a wide array of sectors—from manufacturing, retail/wholesale/eCommerce, and distribution to risk management, law enforcement/legal, and logistics. The organization was created in 2014 to promote, educate, and advocate supply chain security and protection through building strong networks and delivering exceptional leadership training, board representation, and industry support. ISCPO.org

 

For more information, contact:

Rod Fulenwider

ISCPO Chairman

(214) 801-3472

rodf@dlesi.com

 

Byron Smith

ISCPO Vice Chairman

(469) 215-8184

byron.smith@7-11.com

 

 

 

STAT Delivery Service Team and NEWKIRK Logistics Team are the latest to be ISCPO Carrier Certified

–NEWS RELEASE–

Two Transportation Carriers Awarded Ground-Breaking Security Certification  

The International Supply Chain Protection Organization (ISCPO) adds STAT Delivery Service Team and NEWKIRK Logistics Team to its roster of certified final-mile carriers.

Dallas, TX (November 1, 2017) – FOR IMMEDIATE RELEASE – The International Supply Chain Protection Organization (ISCPO) is pleased to announce two more carriers have been officially awarded the ISCPO Carrier Certified designation, as part of the ISCPO’s Carrier Security Audit & Certification program.

STAT Delivery Service Team and NEWKIRK Logistics Team have achieved full compliance with ISCPO Carrier Security Requirements, which includes a comprehensive due diligence process and analysis of various security standards necessary to ensure the integrity of goods flowing through the carriers and their clients’ extended supply chain.

“The pace of transportation logistics has been staggering with the onslaught of eCommerce and with that brings complexity and the exposure to risk,” says Rod Fulenwider, Chairman of the ISCPO. “Consumers and businesses alike don’t realize what it takes for goods to get to their front door, particularly under time constraints. Our Carrier Security Audit & Certification program was developed by a team of industry executives and leaders who saw the need for universal controls, accountability, and transparency in the marketplace, especially among regional third-party logistics carriers.”

Carriers are awarded the ISCPO Carrier Certified designation upon demonstrating their commitment to maintaining high levels of security, both internally and externally with their clients. By adhering to one framework of standards set by the ISCPO, time and resources are saved on all fronts. Clients have peace-of-mind that their goods are secure while in transit. Carriers save time and expense not having to toggle between different client security programs. And, the end customer gets their package on time.

“Earning ISCPO certification is a remarkable achievement,” says Ray Elizondo, CEO of STAT Delivery Service, Inc. “Understanding the multiple stages of security necessary, we pride ourselves in utilizing top of the line tracking software that allows us to monitor and provide close to a 100% performance record. We take great pride in maintaining an impeccable record of near zero loss, which reflects our strict adherence to security protocols and efficient practices, and continuous investment in loss prevention staff and technology.”

ISCPO Chairman, Fulenwider adds, “Congratulations to both STAT Delivery Service Team and NEWKIRK Logistics Team on their recent certification. Their internal operating procedures, delivery and return protocols, and loss and theft prevention programs along with their dedicated people and facility management combine to form a solid framework of best practices and high industry standards as regional carriers.”

“Newkirk, as an indirect air carrier, views ISCPO Carrier Certification as a requisite commitment to security,” says Chris Parker, Director of Safety & Security, NEWKIRK Logistics Team. “We want our clients to be confident that we are willing to go the ‘extra mile’ to ensure their goods are transported using only the highest standards as they relate to security.”

 

For more information about the ISCPO Carrier Audit & Certification Program:

ISCPO Carrier Security Audit & Certification Program

 

About International Supply Chain Protection Organization (ISCPO):

The International Supply Chain Protection Organization (ISCPO) is a non-profit professional organization that connects members from across a wide array of sectors—from manufacturing, retail/wholesale/eCommerce, and distribution to risk management, law enforcement/legal, and logistics. The organization was created in 2014 to promote, educate, and advocate supply chain security and protection through building strong networks and delivering exceptional leadership training, board representation, and industry support. ISCPO.org

 

For more information, contact:

Rod Fulenwider

ISCPO Chairman

(214) 801-3472

rodf@dlesi.com

 

Byron Smith

ISCPO Vice Chairman

(469) 215-8184

byron.smith@7-11.com