ISCPO Appoints Two Members to its Board of Directors


The International Supply Chain Protection Organization (ISCPO) welcomes Wes Bank, DHL eCommerce and John Cannon, Georgia Bureau of Investigation

Dallas, TX (Jan 02, 2018) – FOR IMMEDIATE RELEASE – The International Supply Chain Protection Organization (ISCPO) announced today two new additions to its Board of Directors: Wes Bank, Director of Loss Prevention of DHL eCommerce and John Cannon, Special Agent in Charge of the Georgia Bureau of Investigation.

Wes Bank, LPC is currently the Director of Loss Prevention for DHL eCommerce, overseeing risk management, government regulatory, audit, investigations, and physical security.

Wes Bank

Wes Bank, LPC
DHL eCommerce

“Wes has been an active ISCPO Member for several years and chaired the committee that developed the ISCPO Carrier Security Requirements, the foundation of the ISCPO Carrier Security Audit & Certification program,” says Rod Fulenwider, ISCPO Chairman. “Wes was instrumental in contributing to a successful launch of the program last year, with four carriers now carrying the ISCPO Carrier Certified seal. Carriers receive designation after undergoing a comprehensive due diligence process and analysis of various security standards necessary to ensure the integrity of goods flowing through the carriers and their clients’ extended supply chain.”

A Loss Prevention practitioner since 1990, Wes previously held Loss Prevention management roles with Velocity Express, Office Depot and Jewel-Osco. He served on the Loss Prevention Foundation’s certification committee during the early development of the Loss Prevention Qualified (LPQ) and Certified (LPC) programs and had been a participating member of Merchant Risk Council, RILA and InfraGard.

“I’m excited and honored to serve as Secretary on the ISCPO’s Board of Directors and hope to continue advocating for better universal controls, accountability, and transparency in the marketplace, especially improving carrier compliance at an industry-level,” says Bank.

John Cannon

SAC John Cannon
Georgia Bureau of Investigation

Also joining the ISCPO Board is John Cannon of the Georgia Bureau of Investigation (GBI). Cannon has over 40 years of Law Enforcement experience and has been Special Agent in Charge (SAC) of the GBI Major Theft Unit since 2008.

Chairman Fulenwider says, “SAC Cannon is a well-known expert in cargo theft investigations. We’re pleased to have public sector represented on our Board as the ISCPO believes a significant component of industry-wide compliance depends on the support and involvement of the public sector. It’s key for our Members to have a deep understanding of how crime affects their business as well as the knowledge to work effectively with law enforcement and public sector entities, whether it be on a local, state, national, or global level.”

SAC Cannon served during the Democratic National Convention, the Olympic Games in Atlanta, the G-8 Summit at Sea Island. He’s was a member of the GBI Special Response Team as well as the State of Georgia Special Weapons and Tactics Team. SAC Cannon has twice received the GBI Directors Award for investigative excellence during his career, along with the GBI Meritorious Service Award, and the Medal of Valor from the International Narcotic Enforcement Officers Association.

SAC Cannon says, “Coming from the public sector, I’m pleased to bring my unique perspective to the ISCPO Board. Every LP/Security professional has encountered loss and criminal activity during their career. To do their job well, it’s important to work collaboratively with law enforcement to identify loss trends and deal with suspicious activity so that risk can be mitigated.”

ISCPO Chairman, Fulenwider adds, “On behalf of the ISCPO, I’d like to thank two exiting Board members for all their support and hard work over the past few years. Bill Gavin and David Jones are stepping down effective immediately but will remain active ISCPO Members. We were privileged to have these industry veterans serve on our Board, and we wish them all the best in the future.”

For more information about the ISCPO and its Board:

Leadership Team


About the International Supply Chain Protection Organization (ISCPO):

The International Supply Chain Protection Organization (ISCPO) is a non-profit professional organization that connects members from across a wide array of sectors—from manufacturing, retail/wholesale/eCommerce, and distribution to risk management, law enforcement/legal, and logistics. The organization was created in 2014 to promote, educate, and advocate supply chain security and protection through building strong networks and delivering exceptional leadership training, board representation, and industry support.


For more information, contact:

Rod Fulenwider

ISCPO Chairman

(214) 801-3472


Byron Smith

ISCPO Vice Chairman

(469) 215-8184




STAT Delivery Service Team and NEWKIRK Logistics Team are the latest to be ISCPO Carrier Certified


Two Transportation Carriers Awarded Ground-Breaking Security Certification  

The International Supply Chain Protection Organization (ISCPO) adds STAT Delivery Service Team and NEWKIRK Logistics Team to its roster of certified final-mile carriers.

Dallas, TX (November 1, 2017) – FOR IMMEDIATE RELEASE – The International Supply Chain Protection Organization (ISCPO) is pleased to announce two more carriers have been officially awarded the ISCPO Carrier Certified designation, as part of the ISCPO’s Carrier Security Audit & Certification program.

STAT Delivery Service Team and NEWKIRK Logistics Team have achieved full compliance with ISCPO Carrier Security Requirements, which includes a comprehensive due diligence process and analysis of various security standards necessary to ensure the integrity of goods flowing through the carriers and their clients’ extended supply chain.

“The pace of transportation logistics has been staggering with the onslaught of eCommerce and with that brings complexity and the exposure to risk,” says Rod Fulenwider, Chairman of the ISCPO. “Consumers and businesses alike don’t realize what it takes for goods to get to their front door, particularly under time constraints. Our Carrier Security Audit & Certification program was developed by a team of industry executives and leaders who saw the need for universal controls, accountability, and transparency in the marketplace, especially among regional third-party logistics carriers.”

Carriers are awarded the ISCPO Carrier Certified designation upon demonstrating their commitment to maintaining high levels of security, both internally and externally with their clients. By adhering to one framework of standards set by the ISCPO, time and resources are saved on all fronts. Clients have peace-of-mind that their goods are secure while in transit. Carriers save time and expense not having to toggle between different client security programs. And, the end customer gets their package on time.

“Earning ISCPO certification is a remarkable achievement,” says Ray Elizondo, CEO of STAT Delivery Service, Inc. “Understanding the multiple stages of security necessary, we pride ourselves in utilizing top of the line tracking software that allows us to monitor and provide close to a 100% performance record. We take great pride in maintaining an impeccable record of near zero loss, which reflects our strict adherence to security protocols and efficient practices, and continuous investment in loss prevention staff and technology.”

ISCPO Chairman, Fulenwider adds, “Congratulations to both STAT Delivery Service Team and NEWKIRK Logistics Team on their recent certification. Their internal operating procedures, delivery and return protocols, and loss and theft prevention programs along with their dedicated people and facility management combine to form a solid framework of best practices and high industry standards as regional carriers.”

“Newkirk, as an indirect air carrier, views ISCPO Carrier Certification as a requisite commitment to security,” says Chris Parker, Director of Safety & Security, NEWKIRK Logistics Team. “We want our clients to be confident that we are willing to go the ‘extra mile’ to ensure their goods are transported using only the highest standards as they relate to security.”


For more information about the ISCPO Carrier Audit & Certification Program:

ISCPO Carrier Security Audit & Certification Program


About International Supply Chain Protection Organization (ISCPO):

The International Supply Chain Protection Organization (ISCPO) is a non-profit professional organization that connects members from across a wide array of sectors—from manufacturing, retail/wholesale/eCommerce, and distribution to risk management, law enforcement/legal, and logistics. The organization was created in 2014 to promote, educate, and advocate supply chain security and protection through building strong networks and delivering exceptional leadership training, board representation, and industry support.


For more information, contact:

Rod Fulenwider

ISCPO Chairman

(214) 801-3472


Byron Smith

ISCPO Vice Chairman

(469) 215-8184

ISCPO 2017 Conference: Global Thought leaders Share Insights on Supply Chain Security

The ISCPO wrapped up another great conference this year in Garland, Texas. Presenters, attendees, and participating vendors walked away with an understanding that the Future is Now in the global supply chain, especially when it comes to Ecommerce, technology, and communication.

Once again, the ISCPO brought together a wide-range of speakers that provided a plethora of information spanning all sectors within the supply chain. Leading off as keynote speaker, Stuart Spiegel, Chief Marketing Officer for Newgistics provided insight proving that the Ecommerce consumer journey doesn’t end after it reaches the consumer’s doorstep. In the case of returns parcels, data transparency is key in providing a positive post-purchase experience for consumers. Participants got a real inside look at consumer behavior as it relates to how we all are now shopping.

Glenn Master, co-founder of the ISCPO and current Board Director summed it up best by illustrating the explosive growth of companies who are now doing business on the internet. Master explained that it is not uncommon for a package to travel across multiple countries and be handled by numerous companies on its journey to the consumer. “In essence, we’re all in this together,” Master explained. “It’s going to be the responsibility for everyone in Loss Prevention to re-think how they are looking at loss within their own organization.”

You have heard the old adage ‘timing is everything’. For this year’s conference, timing could not have been worse. On the heels of two major hurricanes that hit the U.S. back to back, we, unfortunately, had attendees that were unable to make it to the conference. This included the ISCPO’s Vice Chairman, Byron Smith [7-11]. Being in charge of business continuity, Byron was running the War Room at 7-11’s corporate HQ as they had over 800 stores compromised in the storm’s aftermath. Even with these two tragic events occurring, the conference was able to capitalize on the importance of Emergency Response Planning.  Both Bill Besse [Andrews Security] and Eric Davis-Fernald [Nestle] gave outstanding presentations on these topics using real-world scenarios, including both hurricanes as the importance of preparing for these events.

Wayne Hoover [Wicklander-Zulawski] led off his presentation by providing insightful information on how conducting interviews in a supply chain setting has changed throughout the years. Prior to this Ecommerce explosion, Wayne stated that police officers were normally hired as Security Managers in distribution centers. The approach businesses are now taking has changed dramatically and Loss Prevention interviewing has had to evolve as well.

From last year’s conference, we received a lot of feedback on having more discussion topics related to Latin America. David Mozden [XPO Logistics] provided an in-depth presentation on doing business in Mexico and the challenges of the black market in Mexico City. The Latin America discussion concluded with a unique oversight in how DHL Latin America was adding drones to their arsenal of Security.  Jeronimo Sosa [DHL Supply Chain] showed a great video of high-flying drones being used to cover thousands of square feet of DHL’s distribution centers. We challenged Jeronimo to bring in a drone for next year’s conference, so we can see this unique perspective on leveraging this type of technology.

Other notable presenters were Brett Leatherman (FBI), Amanda McMurray (US Postal Inspection Service) and Bill Temple (ATF). These individuals all presented on the different ways U.S. Federal Law Enforcement are now getting involved in supply chain threats. From collaborating with Loss Prevention during investigations to identifying and combating terrorism in the global supply chain, they are having to evolve.

ISCPO Chairman, Rod Fulenwider, along with ISCPO board members, presented the Loss Prevention Foundation with a donation towards its fund to support members and their families affected while performing the duties of the loss prevention/asset protection professional.

We want to thank all the speakers and attendees for making this year’s conference one to remember and look forward to seeing everyone next year.





LPM Re-Cap of ISCPO 2017: A New Landscape for Supply Chain Loss Prevention

This article was written by  and originally published at Special thanks to LPM for their support of the ISCPO.

2017 ISCPO conference highlights the growth and sophistication in this critical facet of retail

Supply chain loss prevention has evolved significantly across the retail industry in recent years, a message that echoed loud and clear across the halls at the 2017 International Supply Chain Protection Organization (ISCPO) conference in Dallas, Texas last week. The advancements in retail technology and the ongoing growth of omnichannel retailing is changing the pulse and the pace of the supply chain network, a retail trend that will only continue to develop and unfold in the coming years.

Global e-commerce is growing at such a fast rate that it’s changing the landscape of loss in our industry,” says Glenn Master, director of loss prevention, EH&S at Newgistics and board member with ISCPO. “When today’s consumer orders online, that package can touch numerous companies in multiple countries before ever reaching the consumer’s doorstep. We’re in an unprecedented time where companies are now working with each other to get that consumer their package. Everyone is working with everyone else, which changes the way businesses are operating and the way that the supply chain network is managed.”

“This clearly must be reflected in the information presented and the speakers that participate in our conference,” adds Rod Fulenwider, executive director for D & L Protective Services, and chairman of ISCPO. “Businesses can’t afford to fall behind, and these trends must also be a primary driver in our supply chain loss prevention programs. As the retail industry becomes more sophisticated, we must respond in kind to support those needs.”

Conference Highlights

Following opening comments by Fulenwider, Tuesday’s event kicked-off with a keynote presentation with Stuart Spiegel, chief marketing officer with Newgistics, on the evolution of e-commerce and the importance of operational transparency in a way that benefits both retailers and consumers. Wayne Hoover with Wicklander-Zulawski then hosted a session on interviewing suspects as part of a supply chain investigation, complete with a video play-by-play of an interview involving supply chain theft.

The afternoon sessions featured Timothy Speits, director of global security and risk with Hitachi Consulting on building a successful security and risk management program, followed by a presentation with Brett Leatherman with the Federal Bureau of Investigation on terrorism and the supply chain. The day ended with a fascinating session with Jeronimo Sosa, regional security head with DHL in Latin America, on the use of drones as part of security efforts in the distribution center environment.

Wednesday’s sessions began with a presentation by Eric Davis Fernald, head of security for Nestle USA on emergency management and the journey to safety. David Mozden, regional security manager with XPO logistics followed by discussing the security issues posed when doing business in Mexico; and Bill Besse, vice president of investigations with Andrews International Consulting addressing global threat responses to business.

The afternoon sessions featured a discussion with Amanda McMurrey, inspector with the United States Postal Service, as well as a presentation by Bill Temple, special agent-in-charge with the United States Bureau of Alcohol, Tobacco, Firearms, and Explosives.

The diversity, depth, and sophistication of these presentations clearly reflect the global reach and complexity of today’s supply chain loss prevention and the ongoing need for professional development in this critical facet of retail. The progressive and expanding world of supply chain loss prevention offers many challenges and a spectrum of opportunities for those looking to expand their professional horizons.

For more on supply chain loss prevention, read the LP Magazine feature article “Keeping Pace with the Global Retail Supply Chain.”

Hurricane Efforts

The impact of hurricanes Harvey and Irma had a direct influence on conference attendance, as many attendees are responsible for critical aspects of emergency management response and supply chain relief efforts during these natural disasters, and were needed to support response, recovery, and business continuity efforts. While their presence was missed, their expertise and recovery efforts are greatly appreciated in the many areas devastated in the path of these storms.

Loss Prevention Benevolent Fund

The Loss Prevention Benevolent Fund was established by the Loss Prevention Foundation as a way to honor loss prevention professionals and to offer assistance to their families who suffer a loss of their loved ones while conducting the duties of our profession. In addition to distributing funds to the families of the fallen, the LPBF may also provide financial grants to eligible participants who experience a verifiable economic hardship as a result of qualifying circumstances. Situations that could qualify for a grant include serious medical issues, death of a dependent, natural disaster, no permanent shelter, homelessness, and similar serious needs.

As part of the ISCPO event, $2100 was donated to this worthwhile industry charity. Thank you to the ISCPO board of directors and all those who offered their support. To learn more about the Loss Prevention Benevolent Fund, click here.

From the Experts: The Future is NOW in Supply Chain Security

We asked ISCPO 2017 speakers and attendees to share the most pressing shifts and trends that are affecting supply chain security today. The future truly is NOW when it comes to protecting, securing, and managing goods as they flow through the supply chain.

Aligning a supply chain security framework with customers’ buying behavior

“The continued growth of online commerce and consumers who are time-starved drive the ever-changing face of supply chain. More and more home or workplace deliveries open up opportunities for the retail and service industries. But with these opportunities comes risk. Fraud, theft, worker injury, increasing reliance on 3rd party partners just to name a few. If the loss prevention community does not keep step with the changes, organizations will lose billions in profits. The key will be the industry coming together realizing that brick and mortar has changed and will continue to change. Partnering with an organization like the ISCPO can only help in calibration, education, and change.” – Byron Smith, Corporate Asset Protection Manager, 7-Eleven Inc

“The ability for consumers to order something immediately and expect to have it on their doorstep within 24 hours without even visiting a retail location is a huge shift, affecting every facet of our industry.”- Glenn Master, Director Loss Prevention, Environmental Health & Safety, Newgistics


Balancing Prevention vs Response Activation

“Whether businesses ship their own deliverables or outsource their transportation, the expectation is that there are appropriate security measures in place to protect the freight. This involves a considerable investment in time and resources to provide this level of assurance back to the business. Failing to front load these costs today within the business may lead to losses and reactive spending 2,3 or 4x that tomorrow. The most successful prevention programs provide a multi-faced approach including well-contrived transport security requirements, a robust audit program, and an investigatory process. Implementing an effective prevention strategy is not easy and in many cases tend to evolve over years of trial and error.” – Wes Bank, Director of Loss Prevention, DHL eCommerce

Having the Right Talent

“The gap between brick-and-mortar professionals and supply-chain asset protection experts has grown exponentially, and the ability to hire talent is strained. It quickly became evident that successful supply-chain talent was defined as logisticians with an expertise in asset protection versus asset protection experts learning logistics, let alone supply chain. The net became much wider, the systems became more advanced, and the skill sets needed to be shored up quickly. Today, there are a handful of domestic and global SMEs that understand where to find the golden nuggets and how to expose the vulnerabilities. You can see the evolution of security to loss prevention to retail asset protection to supply-chain asset protection to eventually its final evolution—supply-chain risk management. It’s likely that omni-channel will eventually be absorbed into the supply-chain risk management umbrella.” – Maurizio Scrofani, President & Chief Innovation Officer, MPS Solutions

“We are no longer simply LP professionals dealing with shrink. Supply chain security is an integral piece of our organization’s risk management strategy that requires investment in the tools, data, and people that not only enable companies to keep up with their customers’ expectations but also to manage risk throughout the whole supply chain loop.” – Glenn Master, Director Loss Prevention, Newgistics

Innovating and Keeping Up with New Technologies

“The implementation of new technologies in the logistics industry has become a differentiating element and in Deutsche Post DHL Group we remain at the forefront with the introduction of different technological devices, including drones. We develop solutions that optimize the resources of the customers and see a great potential in technology as a tool to make supply chain operations more efficient and secure.” – Jeronimo Sosa, Sr. Director/Regional Security Head, DHL Supply Chain

“One trend, facial recognition, highlights the potential issues happening in a store for the asset protection team. But a better way would be to look at the feature recognition software available to solve the same problem but in a much more efficient way. In retail the trends ebb and flow with the asset protection team being in the ascendancy at one stage before the sales team take over. This is often triggered by trends within the company or the industry as a whole. If the latest trading figures shown an unacceptable level of shrink then the focus moves away from sales lightly and there is often a tightening of procedures. The scarce resources of a retailer are at times redeployed into asset protection spend to combat this risk. That is until the next inventory review cycle show an asset protection positive impact of the business that appears to be under.” – Maurizio Scrofani, President & Chief Innovation Officer, MPS Solutions

Loss Prevention Benevolent Fund Selected as Host Charity for 2017 ISCPO Conference


DATE: Monday, July 31, 2017


                      CONTACT: (704) 405-4404

Christina Kendall, Media Relations

Loss Prevention Benevolent Fund Selected as Host Charity for 2017 ISCPO Conference

Matthews, NCJuly 31, 2017 – The Loss Prevention Benevolent Fund was recently chosen as the main charity for this year’s ISCPO Conference. This will be the organization’s first time hosting the LP Benevolent Fund. The conference, which will be held September 12-13 in Dallas, Texas, focuses on supply chain security, industry theft, global trends, and investigation.

“The ISCPO is very honored to be able to support the LP Benevolent Fund. While we are a young organization focused on promoting, educating and advocating supply chain security and protection, our roots are with the Loss Prevention community. Helping those in our community is important to the ISCPO and supporting the LPBF is the right thing to do,” stated Byron Smith, CFI, LPC, and Corporate Asset Protection Manager at 7-Eleven and Vice Chairman of ISCPO.

The LP Benevolent Fund was established to provide financial assistance to surviving families who have lost a loved one while preforming the duties of the loss prevention/asset protection profession. LPBF was also established to provide financial grants to eligible participants who experience a verifiable economic hardship as a result of qualifying circumstances.

LPF President Terry Sullivan, LPC said, “We are very thankful and humbled to be the selected charity by the ISCPO and we appreciate the partnership. The Loss Prevention Benevolent fund is a great way to give back to those LP Professionals and their families experiencing hardship in their time of need.”

About The Loss Prevention Foundation (LPF):

The Loss Prevention Foundation is a not-for-profit organization founded in 2006, by industry leading professionals to serve the loss prevention and asset protection industry. Their mission is to advance the loss prevention profession by providing relevant, convenient and challenging educational resources. LPF is responsible for administering the industry’s two-tiered certification program, the LPQualified (LPQ) and LPCertified (LPC), on-line educational resources, a professional membership program and the LP Benevolent Fund. In addition, LPF is focused on driving more talent to the industry from colleges, universities, military, and law enforcement through its Academic Retail Partnership Program and its Hire A Vet Program. For more information,


About International Supply Chain Protection Organization (ISCPO):

The International Supply Chain Protection Organization (ISCPO) is a non-profit professional organization that connects members from across a wide array of sectors—from manufacturing, retail/wholesale/eCommerce, and distribution, to risk management/legal, law enforcement, and logistics. Its goal is to promote, educate, and advocate supply chain security and protection through building strong networks and delivering exceptional leadership training, board representation, and industry support.

Registration Now Open for ISCPO 2017


International Supply Chain Protection Organization’s annual conference brings together loss prevention, security, and protection professionals working within the global supply chain for two days of networking, education, and collaboration.

Dallas (June 6, 2017) – FOR IMMEDIATE RELEASE –  The International Supply Chain Protection Organization (ISCPO) is pleased to announce that its annual conference is open for registration at The conference will be held September 12-13, 2017 in Dallas, TX where ISCPO members and LP professionals will hear from industry veterans and get the latest trends in supply chain security, industry theft, global trends, and investigation.

“The Future is NOW in Supply Chain Security”

This year’s conference will focus on innovation and the changing landscape of LP and supply chain security. “We’re all hearing about retail’s challenges and its significant impact on the global supply chain. Global threats, cyber security, and omnichannel distribution are also disrupting and transforming our industry,” says Rod Fulenwider, ISCPO Chairman. “As LP and security professionals, we need to be proactive in leading security transformation within our organizations. By coming together, we can share knowledge and best practices so that we can protect our brands, people, and goods.”

The two-day conference will feature a wide range of speakers from both private sector and public law enforcement. Sessions will tackle issues currently affecting the global supply chain and how their companies are adapting and innovating. Speakers from an array of Fortune 500 companies including Lenovo, Nestlé, and UPS will share how they’re staying ahead of the curve when it comes to mitigating risk and loss across their supply channels.

Sessions outlining ISCPO’s new Carrier Security Audit & Certification program will also be available to carriers, vendors, and delivery stakeholders. “It’s crucial that vendors and delivery providers adhere to industry standards and it’s events like the ISCPO Annual Conference that provide a platform for companies to come together to move the industry forward when it comes to implementing best practices.”

Past attendees of the ISCPO annual conference have said that its intimate and interactive agenda and venue enables a collaborative environment where professionals can partner with peers, discuss business trends, keep their fingers on the pulse, and discover new vendors.

Conference details:

September 12-13, 2017

Curtis Culwell Conference Center, Garland, Texas

Registration Information:

Individuals can register online at Early bird rates available (20% off regular rate available) until June 25, 2017.



The International Supply Chain Protection Organization (ISCPO) is a non-profit professional organization that connects members from across a wide array of sectors—from manufacturing, retail/wholesale/eCommerce, and distribution to risk management/legal, law enforcement, and logistics. The organization was created in 2014  to promote, educate, and advocate supply chain security and protection through building strong networks and delivering exceptional leadership training, board representation, and industry support.


For more Information, contact:


Rod Fulenwider

ISCPO Chairman

(214) 801-3472


Byron Smith

ISCPO Vice Chairman

(469) 215-8184

Quarterly Message from the Chairman: Rod Fulenwider

2017 is shaping up to be our best year yet! It’s been four years since Glenn Master and I sat down and blue-skyed a new organization that would connect LP, Security, and Protection professionals working across all areas of the supply chain—from manufacturing and transportation to retail, logistics and legal. We saw that our industry didn’t have links between the sectors that matched the flow of goods and services. So, we envisioned an entity that connected people working in the supply chain so that the movement of goods is more reliable, efficient, and transparent. Why is that important? So the companies working within these sectors could mitigate risk, control supply channels and costs, and maintain high industry standards.

With this mandate, we’re so proud of what our organization has accomplished. To date, we have three national conferences under our belt, 800+ LinkedIn Group members, certification and vendor programs, 100+ members, and an active board and three committees full of industry leaders.

We started the ISCPO on a grassroots level and we continue to shape the industry and create a community solely powered by volunteer involvement. On behalf of myself and Vice-Chairman Byron Smith, we would like to thank all of our members for their support and we extend a special thank you to our past and present board and committee members who graciously contribute their time and knowledge to drive much-needed innovation, collaboration, and standards within the industry.

With so much happening here at the ISCPO, I thought you’d want to hear about our latest news, programs, and events:


2017 Conference

First up, I’m pleased to announce details of this year’s conference. Mark your calendars to make it to Dallas, TX on September 12-13th where you’ll hear from industry veterans, network and catch up with industry colleagues, and learn the latest trends and best practices. More details will be announced shortly at but I wanted to share one speaker we’re really excited about: Eric Davis Fernald, Director of Global Security for Nestles will be presenting Nestles Journey to Security/Safety (Security in Sheep’s Clothing). As always, we have a limited number of exclusive, vendor sponsorship packages available (drop me a line to learn more:


Board Updates

We’ve got some new faces on our Board to help us take the ISCPO to the next level. Please welcome Maurizio Scrofani (ALTO US) and Scott Cornell (Travelers) as our newest members of the Board. Their knowledge in the industry will immensely benefit ISCPO and its membership.


A New Organization Identity, Web Site, and Newsletter

As we all know, the speed of business, especially ours, is moving at an exponential rate. As professionals tasked with protecting and securing goods and services within the supply chain, we need to stay ahead of the curve, to anticipate disruption, and to prevent loss. With that in mind, we’ve evolved our organizational identity and marketing channels. A new logo depicts the global flow and we’ve chosen dark blue to signify protection. Check out our refreshed website at and be sure to subscribe to our Quarterly Newsletter. This year, we’ll be actively increasing our membership base via targeted marketing efforts, partnerships, and social media (previously known as word-of-mouth). If you know of anyone who’d benefit from being a member, please let them know about all our Member benefits.


New ISCPO Programs

I’d like to thank our Carrier Certification Audit Committee for all their work in developing a ground-breaking initiative for maintaining cargo protection standards, the ISCPO Carrier Audit & Certification Program. Special thanks to Wes Bank of DHL who has been the point person on the Carrier Audit Committee from its inception. He’s stepping down this year but will continue to serve on the committee. Please join me in welcoming Gary Hutchinson (Gap) who’ll serve as Committee Chair and Lauren Hagedorn (Abercrombie) as Vice-Chair. Congrats to recently certified carriers USPack Logistics and Innovative Courier Solutions. If you’re a cargo company, learn how you can get certified here.

Another program we’ve launched is our Preferred Vendor Partner Program. It gives vendors the opportunity to highlight their best-in-breed tools, technology, and services to our membership and industry network. You’ll get exclusive brand and content integration on our website and newsletter plus a discounted conference sponsorship. It’s a great way to show your support of the ISCPO and to reach a targeted audience with the potential of using your goods and services.

The ISCPO is primarily a professional networking organization so let’s keep the conversation going leading up to the conference. Be sure to:

  • Tell an industry colleague to subscribe to our newsletter.
  • Follow our new LinkedIn Corporate page and/or LinkedIn Group.
  • Become a member today. If you aren’t a member, it pays to become one. Your nominal $125 investment not only supports the important work that the ISCPO does at an industry level, it gives you access to a community of industry thought-leaders, conference discounts, and a range of tools that will help you advance your company, and your role in it.

See you at the conference!

Rod Fulenwider

Chairman, ISCPO


ISCPO Executive Roundtable Interview Series: Aaron Henderson

As part of our Executive Roundtable Interview Series, we recently sat down with industry thought-leader Aaron Henderson to get his point of view on the challenges, trends, and developments facing the LP / AP industry. We had the privilege to have Aaron on the ISCPO Exploratory Board, where he helped to shape our organization and drive best practices across the supply chain. Aaron is presently Director Loss Prevention at Penske Logistics & Brigade Command Sergeant Major (CSM)/MP Retired.


ISCPO: Please share a short summary of your background and experience in supply chain protection.

I’ve been in the Retail Loss Prevention / Asset Protection sector since 1990. For a large portion of my career, I’ve been responsible for LP primarily for large national retail brands. From 1990 to 2001, I grew my career and the LP functions at Macy’s and Saks Fifth Avenue. In 2001, I joined Circuit City and was responsible for all loss prevention within the supply chain, which included distribution, logistics, reverse logistics, service centers and e-comm. In 2009, I joined Penske Logistics and was brought in to start a loss prevention department, growing a one-person department to a group of seven. Before and throughout my corporate career, I’ve had the privilege to serve in the US Army on both the active side as well as The National Guard retiring in 2014 as a Brigade Command Sergeant Major. This experience particularly provided me with the required leadership skills to build teams and to articulate the importance of LP at the C-level. It’s also served me well while participating in industry-wide initiatives like the ISCPO.

ISCPO: How has the industry evolved since you started out?

When I first started out, most people, including myself, started on the retail side of the business. Reacting to retail theft was the main part of my job but I quickly got exposed to supply chain management, taking on added responsibilities regarding safety and protection – from developing standards that secure cargo/distribution and maintaining supply chain protection, to dealing with employee safety and workplace violence. Companies now recognize the importance of maintaining security and protection processes, both internally and externally as it affects all areas of the organization.

Two areas that I’ve seen change immensely are:

TECHNOLOGY – Everyone will tell you that tech continues to grow and evolve over time; something new today is outdated in 12 months or sooner with the next best thing. For example, monitoring has come a long way. VHS tape analog cameras evolved into digital video recorders and now CCTV cameras have the capability to record digital footage thru IP so we can look at an area via a mobile device in real-time, anywhere. Biometrics is starting to become standard process with swipe cards being replaced with thumbprint technology, which cuts down on fraud or enables a lock down in an instant.

The big challenge is balancing ROI and staying up to date. I’ve found that it helps to look at technology from an organizational standpoint and how it can improve processes within other areas of the business. For example, a camera system obviously is a must-have from a security standpoint; but, it also can be used by marketing to analyze end-consumer foot traffic or by management to monitor staff productivity or safety.

C-SUITE SUPPORT – Another area I’ve seen a shift is at the C-Suite level. I have seen over the years that the C-Suite now understands the value that a LP /AP team brings to the table. Security touches so many aspects of the business today that we didn’t see 10 to 15 years ago. A dedicated LP/AP team can save a company money in the long run. And, leaders are taking external factors very seriously. For example, protection of staff is a priority. There need to be programs in place for every contingency such as active shooter protocols or dealing with situations within the community, like protests, that can disrupt your supply chain.


ISCPO: What are the three most important elements a company must do to maintain a high standard of supply chain protection?

  1. Maintaining a ‘Being Aware’ mind-set: It’s important to always think about how a company’s environment or how every business decision or process can be affected from a security or protection point-of-view. Always stay on top of the industry trends that effect your business-from technology advances to cargo theft trends. A leader must be aware of their environment and how to communicate standards effectively, especially if you have several locations. For example, Los Angeles is known for cargo theft, so it’s vital for staff to be aware by following security protocol and mitigating exposure. Or, if there’s a business disruption, such as a protest, cargo should be re-routed to keep drivers safe and to protect the cargo.
  2. Inventory Control: You must have strong inventory control programs implemented within your supply chain. Maintaining accurate inventory is key to success from the minute you receive it in the door from your supplier to the moment the end customer receives it. We play a big role in trying to shrink the window of inventory sitting on the books, which is tied to training, warehouse management systems, and the enterprise system itself.
  3. Security: Security is prevention in its simplest form. It’s your job to evaluate, implement, and monitor the best security plans and systems across the entire business and the industry you work in. Ultimately, by establishing the proper security across all departments of a business you’re protecting your brand, protecting your product and most importantly protecting your people.


ISCPO: What is THE biggest challenge to supply chain protection & security, from a holistic industry level?

Speed. Everyone is trying to beat the competition with getting product to the store/customer in the fastest, most cost-effective way possible. Customers today order online and want the product that day. The speed of LP needs to be faster, not merely keeping up with the speed of the business. We need to anticipate and be one step ahead of the next link in the supply chain. Any weak links slow down the chain and increase risk which could impact shrink.


ISCPO: Why did you participate on the ISCPO exploratory board and what do you get out of being an ISCPO member?

I joined the board because I see the value the ISCPO brings to the industry. Within my own [retail] industry we have several organizations, but most focus on the retail environment. I would attend conferences that had little to do with supply chain management.

In my industry, the first step in preventing shrinkage and improving the customer experience is to make sure that the product makes it from the DC / Vendor to the store or customer, so you have to get it right, every time. Within the industry, we have several challenges on the supply chain side of the business. We need groups like the ISCPO to facilitate networking where Supply Chain LP practitioners can get educated on best practices as well as share knowledge and problem-solve.

It pays to participate in these kinds of organizations. During my time at Circuit City, I reached out to my LP counterpart at my #1 competitor. We both were dealing with the same industry trends and organizational issues. By sharing knowledge, we were essentially creating our own industry best practices. That’s where the ISCPO comes in.

As an ISCPO member, I’ve met colleagues to discuss potential solutions, vendor options, and to get the latest trends. Lately, I’ve used my ISCPO connections to expand my knowledge on international issues, given my global mandate at Penske Logistics. With any professional organization, it’s the opportunity to network that’s priceless. It’s education too. When I went to ISCPO’s 2016 conference I met a lot of people and vendors that sparked new ideas plus hearing about cases on a federal level that affect my business. Having this knowledge and bringing it home to my team, and my C-level executives enable me and my organization to stay current.




ISCPO Leadership and Board of Directors Announcement

The start of the new year brings about some changes with ISCPO’s Leadership and Board of Directors, and we are pleased to announce these changes. Glenn Master has done a wonderful job as our chairman these past few years, and we would like to thank him for his contribution and direction.  He will be stepping down and moving to a Board of Directors role.  The organization would also like to thank Aaron Henderson with Penske Logistics and Bruce Johnson with Integrity Security Personnel for their time and contribution to the ISCPO organization.

ISCPO would like to announce that Rod Fulenwider with D&L Protective Services will assume the Chairman role, Byron Smith with 7-Eleven will assume the Vice Chairman role, and Corey Tinsman will assume the Treasurer role.  ISCPO is also pleased to announce Maurizio Scrofani with MPS Ventures and Scott Cornell with Travelers as our newest members of the Board.  Their knowledge in the industry will benefit ISCPO and its membership.

ISCPO is looking forward to an exciting year as we focus on our regional seminars, active webinars on important topics that impact the supply chain and logistic industry, and our annual conference. Our 2017 annual conference will once again be held in Dallas on September 12th and 13th, so please mark your calendars.