2017 ISCPO Conference Agenda

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Post Purchase Experience – A New Frontier

Stuart Spiegel, CMO Newgistics

The e-commerce consumer journey doesn’t end after it reaches the consumer’s doorstep.  In the case of e-commerce returns, data transparency is key in providing a positive post purchase experience for consumers. Stuart will outline a 360 degree view on the importance of e-commerce operational transparency that benefits both retailers and consumers.

Stuart Spiegel serves as Newgistics’ Chief Marketing Officer where he provides executive leadership for all of the company’s marketing and product development initiatives to help retailers and brands understand how they can make the most of every possible customer touchpoint.He has over 30 years of expertise in merchandising, marketing and operations, blending traditional retailing and wholesaling with cutting-edge technology and ecommerce expertise to build solid digital environments and business strategies. Prior to Newgistics, Spiegel was principal at the digital and business consultancy, Spiegel Partners LLC. He also held positions as Chief Digital and Marketing Officer at ghd (good hair day) and Vice President of Digital Commerce at Converse (a Nike company). Earlier in his career, Spiegel was responsible for developing the user experience, merchandise model, and marketing campaigns to launch QVC’s online business, which became the first general department store on the web.

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Interviewing Suspects as Part of a Supply Chain Investigation

Wayne Hoover, Partner Wicklander-Zulawski

In this interactive presentation, the attendees will work a case involving a truck driver suspected of stealing merchandise from his deliveries.  From the case facts and game planning to implementation of the game plan with the final portion being the video of the subject under investigation.  Sounds easy, right?  But wait, the subject gives the case some curveballs that will have to be dealt with during the conversation.

L. Wayne Hoover, CFI ® , is Senior Partner of Wicklander-Zulawski & Associates, Inc. (WZ) and the International Association of Interviewers (IAI), a company affiliated with WZ, as well as Vice President of Certified Forensic Interviewer (CFI ® ) Programming. IAI provides the certification process for qualified Interviewers and Interrogators to become a CFI ® . He is a Certified Forensic Interviewer (CFI ® ) and a member of the CFI ® Advisory Board, Senior Editor and Publisher for the CFInsider Journal as well as a member of the International Law Enforcement Educators Trainers Association (ILEETA).

ISCPO Carrier Audit Committee Briefing:

Gary Hutchinson (The GAP) & Lauren Hagedorn (Abercrombie)

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Understanding Risk on a Global Level

Tim Spelts, Director of Global Security Risk Management, Protective Services and Investigations Hitachi Consulting

Terrorism Within the Global Supply Chain

Brett Leatherman, FBI

Brett Leatherman, a seasoned public-sector veteran, will focus both on cyber threats as well physical terrorism threats to the supply chain. As new technology is developed and deployed in critical infrastructure, and amongst logistical systems, the efficiency it provides also opens the door to adversaries near and far. He will examine the threat actors to the supply chain/critical infrastructure environment and the emerging ways those actors are exploiting the technology we rely on. Those threat actors include criminals, nation states, and terrorists, all of whom have different motivations and varying levels of sophistication. From a law enforcement and intelligence community perspective, he’ll discuss some fundamental ways organizations are missing the boat on securing their environments, and steps leaders can take to mitigate the threat.

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Utilizing Drones for Security in a Distribution Setting

Jeronimo Sosa, DHL Regional Security Head Latin America

Get ready to think out-of-the-box with the latest security technology. The warehouse of the future will inevitably house technologies that will not only help speed production and increase labor efficiency but also mitigate risk through advanced surveillance. Jeronimo will share his organization’s latest technology that uses drones for video surveillance; and, he’ll explain why innovation is so important to security and how technology can help business.

Jeronimo Sosa is DHL Supply Chain’s Senior Director & Regional Security Head for Latin America, based out of Mexico City. Jeronimo has several years tenure at DHL, moving through the ranks from Security Coordinator to his present role as Senior Director in charge of security for over 150 DHL Supply Chain facilities in Mexico and all of South America. Jeromino is well versed in leading complex supply chain security programs and innovation and brings a global perspective to protection and risk management. 

Global Supply Chain Discussion

Nestle’s Emergency Management Journey to Safety (Security in Sheep’s clothing)

Eric Davis-Fernald, Head of Security Nestle USA

In this session you’ll learn Nestle’s framework to enhanced security via internal branding.

An expert in security, safety, facilities management, human resources and law enforcement practices, Eric Davis-Fernald currently serves as Head of Security for NUSA Security at Nestlé, the world’s largest food and beverage company, responsible for risk mitigation at 40 plants, distribution centers and offices. He is also a partner at Davis-Fernald & Company, LLC based in Burbank, California, where he designs custom security awareness training programs developed for public-facing employees in all industries. He also consults on facility and security assessments and implementation of operational solutions for private educational institutions, theme parks, sports stadiums, and other iconic public venues. A highly respected professional in his field, numerous global companies have relied on Davis-Fernald’s adept vision to assess and recommend successful strategies for eliminating threats and vulnerabilities while discreetly protecting employees, partners, and guests.

The Real Security Issues When Doing Business in Mexico

David Mozden, Regional Security Manager XPO Logistics

In this candid presentation, David Mozden will outline Mexico’s unique supply chain security issues and solutions to protecting cargo and assets. From warehouse surveillance to end-to-end freight tracking, he’ll share the top three things to secure shipments that mitigate risk.

David is Sr. Corporate Security Manager for XPO Logistics- Latin America. He has extensive experience in both public and private sector, including his former role as former Director of Security/ Loss Prevention, Safety and Business Continuity for Blockbuster Video.

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We Must Be Ready – Managing Threats in a Dangerous World

Bill Besse, Vice President|Consulting, Investigations & International, Andrews International Inc.

In today’s world, there is no bigger risk than an unexpected crisis. In this session, industry veteran Bill Besse will share why every organization or enterprise should have a strategic Crisis Management program. Attendees will come away with a Crisis Communication roadmap that will mitigate risk and allow for effective business recovery.

Bill Besse is Vice President, Consulting & Investigations for Andrews International. He has conducted, coordinated and managed due diligence, background, internal control and other sensitive corporate investigations pertaining to acquisitions, joint venture partnerships, start-up research, philanthropic investments and senior manager/partner selection. In his current role, Bill has provided needs and site assessments, surveys, program evaluations, threat assessments, investigative consulting and risk analysis for numerous Fortune 500 clients in numerous domestic and international locales. Prior to joining the Andrews team, Bill was the Director, Corporate Security of Belo Corp., where he was responsible for Corporate Security strategy, planning and implementation on a global basis. Bill began his career as a Special Agent with the U. S. Military Intelligence Command where he was responsible for sensitive intelligence, counterintelligence, counterterrorism and protective assignments. His intelligence community training and experience have given him insight into protection from corporate and economic espionage, aggressive competitive intelligence collection, the protection of intellectual property and real world experience providing personal protective services.

Disaster Response & Working With Law Enforcement

Bill Temple, United States Department of Justice, Bureau of Alcohol, Tobacco, Firearms, & Explosives (ATF)

Bell Temple has spent most of his high-profile career in a variety of law enforcement, investigation, and leadership roles within the Department of Justice, Bureau of Alcohol, Tobacco, Firearms, & Explosives (ATF).

USPS and Its Role with Ecommerce

Amanda McMurrey, U.S. Postal Service

In 1995, Amanda McMurrey was appointed a U.S. Postal Inspector and has been happy to serve her entire career in the great State of Texas. Amanda has worked numerous complex investigations under the jurisdiction of the specialized law enforcement agency that protects both the US Postal Service and the American public. Twenty-two years of experience has brought her a variety of cases, including Mail Fraud, Workplace Violence, Narcotics and Dangerous Mail investigations. Amanda currently serves as the division’s Public Information Officer and Congressional Liaison but is also entrusted with various special projects covering the security of the U.S. Postal Service.